Customer Service Specialist - Bristol onsite

JR United Kingdom; Bath; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Service Specialist to join their dynamic team in Bath. In this engaging role, you will be the first point of contact for customers, assisting them with online subscriptions and account management. Your exceptional communication skills will be essential as you provide top-tier support via phone, live chat, and email. With a strong focus on customer satisfaction, you will thrive in a fast-paced environment, ensuring that every interaction is meaningful. This is a fantastic opportunity to grow within a supportive organization that values its employees and offers excellent career development prospects.

Benefits

Discounts and Free Online Classes

Wellbeing Resources and Webinars

Critical Illness Cover

Cycle to Work Scheme

Holiday Purchase Scheme

Length of Service Awards

Monthly Inspire Awards

Refer-A-Friend Bonus

Monthly Wellbeing Webinars

Dedicated Employee Experience Support

Qualifications

• Passion for delivering exceptional customer service.
• Ability to engage with customers via phone, chat, and email.

Responsibilities

• First point of contact for customer inquiries about subscriptions.
• Provide information and support through inbound calls and web chat.

Skills

Customer Service

Communication Skills

Problem-Solving

Technological Skills

Education

High School Diploma

Job description

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Customer Service Specialist - Bristol onsite, Bath

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Client:

Teleperformance

Location:

Bath, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

• Start Date: 2nd June 2025
• Salary: £12.60 per hour
• Site: Spectrum House, Central Bristol - this is an onsite role only, no work at home option available
• Shifts: 37.5 hours per week (shifts between 8am-8pm Monday to Friday, 9am-6pm Saturday and Sunday)
• Training Duration: 2 weeks

Could this be the opportunity you have been waiting for?

• Would you love to be part of an energetic and compassionate team supporting one of the world’s most trusted international newspapers?
• Do you have a passion for delivering exceptional customer service and creating meaningful experiences? Our callers want to talk to people with personality—those who listen, understand, and ask the right questions to find the best solutions!
• Can you use your communication skills to provide top-tier customer service via phone, live chat, and email?
• Are you customer-focused with a proactive and self-motivated approach?
• Do you have good technological skills (on PCs and mobile applications)?

If you are thinking this sounds like you and you answer YES to these questions... then you could be our next customer service superstar!

Who are we at Teleperformance and what do we do?

We are a global outsourcing customer management company with over 300,000 colleagues worldwide in over 80 countries. In the UK, we have 19 sites and over 7,000 staff.

We are known for our hard work, impressive results, and great work environment. We interact with customers on behalf of our clients, helping to solve their queries, and aim to support customers in the way they need.

We support multiple channels, including telephone, email, web chat, white mail, and social media interactions.

We invest in our teams and offer excellent opportunities for career development. Our award-winning training programs and dedicated teams are here to help you grow.

Job Overview

As part of our expanding team, your responsibilities will include:

• Being the first point of contact for customer inquiries regarding online subscriptions and account management.
• Providing information and support to a global customer base through inbound calls, web chat, and emails.

Typical Day in the Office

• Signing into systems and preparing for the day.
• Engaging with customers about their online subscriptions.
• Troubleshooting and resolving issues related to subscriptions, payments, and accounts through effective questioning and active listening.
• Working in a fast-paced, targeted environment to achieve goals and maximize opportunities.
• Taking breaks for lunch and short rests to recharge.

Start of Your Journey with Teleperformance

Two weeks of paid classroom training, followed by two weeks in our graduation bay, where you'll handle live calls with full support from experienced team members.

Perks & Benefits

• Perks at Work: Discounts, free online classes
• Help@Hand: Discounts, wellbeing resources, webinars, access to healthcare and legal advice
• Critical Illness Cover: Up to £10,000
• Cycle to Work Scheme
• Holiday Purchase Scheme
• Length of Service Awards
• Monthly Inspire Awards
• Refer-A-Friend Bonus: Up to £1,200
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Support