Customer Service Specialist

Omega Plc; Stonehouse; On-site; GBP 28,000 - 36,000; Full time

Job summary

Omega Plc in the United Kingdom is seeking a Customer Service Specialist (Invoicing and Shipping) to manage customer orders from processing through to shipment. You will coordinate invoices, bookings, and export controls, working closely with Manufacturing, Logistics, and Sales to ensure accurate, on-time delivery.

The role requires experience in customer service or administration, proficiency with Microsoft Office and SAP, and a collaborative approach to handling enquiries, credits, returns,

Qualifications

• Previous experience in a customer service or administrative role.
• Proficient in Microsoft Office.
• SAP experience.

Responsibilities

• Process invoices for international customers.
• Coordinate orders and shipments between Manufacturing and customers, including export control checks.
• Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customers.
• Perform administrative functions supporting customer service functions and sales order entries.
• Maintain record of asset delivery progress and invoicing.
• Process customer orders and generate accurate invoices
• Coordinate outbound shipments and book freight with carriers
• Work closely with the warehouse to prioritize and schedule orders
• Ensure export documentation and classifications are correct
• Manage shipment tracking and maintain related records
• Handle customer queries, credits, returns, and claims
• Support administrative tasks, including obtaining export certificates

Skills

Customer service

Administrative experience

Tools

SAP

Microsoft Office

Job description

My client is a world leader in the provision of highly advanced technical solutions to Energy sectors. They are currently looking for a Customer Service Specialist to join their team based at their modern fit for purpose facility. Candidates will have the opportunity to work in an environment where investment is continuous and substantial, technology is leading edge, teamwork is at the forefront of all they do, and personal development is encouraged at every stage. This is a fantastic opportunity to join a company that pride themselves on delivering high quality superior products to their sector. The Customer Service Specialist shall support outbound logistics and invoicing processes. The role is responsible for managing customer orders from processing through to shipment, ensuring accuracy and compliance at every stage.

Job Role - Customer Service Specialist (Invoicing and Shipping)

Duties - Customer Service Specialist (Invoicing and Shipping)

• Process invoices for international customers
• Coordinate orders and shipments between Manufacturing and customers, including export control checks.
• Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customers.
• Perform administrative functions supporting customer service functions and sales order entries.
• Maintain record of asset delivery progress and invoicing.
• Process customer orders and generate accurate invoices
• Coordinate outbound shipments and book freight with carriers
• Work closely with the warehouse to prioritize and schedule orders
• Ensure export documentation and classifications are correct
• Manage shipment tracking and maintain related records
• Handle customer queries, credits, returns, and claims
• Support administrative tasks, including obtaining export certificates

Skills/Experience - Customer Service Specialist (Invoicing and Shipping)

• Previous experience in a customer service or administrative role
• Proficient in Microsoft Office
• SAP experience

Candidates who are currently an Logistics Administrator, Supply Chain Administrator, Customer Service Administrator, Import and Export Administrator and Stores Administrator could be suitable for this position.