Customer Service Specialist

Omega Resource Group; Stonehouse; Sur place; GBP 18 000 - 22 000; Plein temps

Résumé du poste

Omega Resource Group seeks a Customer Service Specialist to manage invoicing and shipping for international customers at their Stonehouse facility. The role involves processing invoices, coordinating orders and shipments, and interfacing with credit, sales, shipping, and purchasing to deliver timely service.

You will perform admin tasks supporting customer service and sales orders, track delivery progress, maintain invoicing records, and handle queries, credits, returns, and claims to ensure

Qualifications

• Previous experience in a customer service or administrative role.
• Proficient in Microsoft Office.
• SAP experience.

Responsabilités

• Process invoices for international customers.
• Coordinate orders and shipments between Manufacturing and customers, including export control checks.
• Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customers.
• Perform administrative functions supporting customer service functions and sales order entries.
• Maintain record of asset delivery progress and invoicing.
• Process customer orders and generate accurate invoices
• Coordinate outbound shipments and book freight with carriers
• Work closely with the warehouse to prioritize and schedule orders
• Ensure export documentation and classifications are correct
• Manage shipment tracking and maintain related records
• Handle customer queries, credits, returns, and claims
• Support administrative tasks, including obtaining export certificates

Connaissances

Customer service

Microsoft Office

SAP

Outils

SAP

Microsoft Office

Description du poste

Job Details

• Job Role: Customer Service Specialist (Invoicing and Shipping)
• Job Type: Contract, Onsite
• Duration: 6 to 12 Months
• Hours: 37.5hrs/wk, 7.30am - 15.30am
• Industry: Advanced Manufacturing
• Location: Stonehouse, Gloucestershire
• Salary/Rate Expectations: £13.00 to £16.00/hr + Overtime

Profile

My client is a world leader in the provision of highly advanced technical solutions to Energy sectors. They are currently looking for a Customer Service Specialist to join their team based at their modern fit for purpose facility. Candidates will have the opportunity to work in an environment where investment is continuous and substantial, technology is leading edge, teamwork is at the forefront of all they do, and personal development is encouraged at every stage. This is a fantastic opportunity to join a company that pride themselves on delivering high quality superior products to their sector.

Duties

• Process invoices for international customers
• Coordinate orders and shipments between Manufacturing and customers, including export control checks.
• Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customers.
• Perform administrative functions supporting customer service functions and sales order entries.
• Maintain record of asset delivery progress and invoicing.
• Process customer orders and generate accurate invoices
• Coordinate outbound shipments and book freight with carriers
• Work closely with the warehouse to prioritize and schedule orders
• Ensure export documentation and classifications are correct
• Manage shipment tracking and maintain related records
• Handle customer queries, credits, returns, and claims
• Support administrative tasks, including obtaining export certificates

Skills / Experience

• Previous experience in a customer service or administrative role
• Proficient in Microsoft Office
• SAP experience

Candidates who are currently an Logistics Administrator, Supply Chain Administrator, Customer Service Administrator, Import and Export Administrator and Stores Adminsitrator could be suitable for this position.