Customer Service Specialist Stoenhouse

SGS UNITED KINGDOM LIMITED; Hardwicke; Hybrid; GBP 18,000 - 22,000; Full time

Job summary

SGS UNITED KINGDOM LIMITED is seeking a detail‑oriented Customer Service Specialist (Invoicing and Shipping) for an initial 6‑month contract in Stonehouse. The role manages orders from processing to shipment, ensuring accuracy and compliance at every stage, with invoicing responsibilities for international customers.

Responsibilities include coordinating shipments, interfacing with credit, sales and purchasing teams, handling queries and supporting admin tasks.

Qualifications

• Experience in customer service or administrative role.
• Proficient in MS Office; Power BI user.
• Export processes knowledge is an advantage.
• Invoicing and shipping experience is desirable.

Responsibilities

• Process invoices for international Intercompany customers.
• Coordinate orders and shipments between Manufacturing and customers, including export control checks.
• Interface with credit, collections, sales, shipping and purchasing to ensure timely service.
• Perform administrative tasks supporting customer service and sales orders.
• Maintain records of asset delivery progress and invoicing.
• Process customer orders and generate accurate invoices.
• Coordinate outbound shipments and book freight with carriers.
• Work with warehouse to prioritise and schedule orders.
• Ensure export documentation and classifications are correct.
• Manage shipment tracking and related records.
• Handle customer queries, credits, returns and claims.
• Support export certificates and related admin tasks.

Skills

Customer service

Administrative experience

Attention to detail

Fast-paced environment

Tools

SAP

Microsoft Excel

Microsoft Outlook

Power BI

Job description

Our Client, a leader in the Oil & Gas industry, are currently looking for a Customer Service Specialist (Invoicing and Shipping) for an initial 6 months contract in Stonehouse

Rate: based on experience £13/h - £16/h

Working hours 37.5 hrs 7:30-15:30

5 days while training to be in the office. Then if the contractos is able to pick up the work with minimal support we can offer hybrid Summary

We are looking for a detail-oriented Customer Service Specialist to support our outbound logistics and invoicing processes. This role is responsible for managing customer orders from processing through to shipment, ensuring accuracy and compliance at every stage.

Responsibilities

• Process invoices for international Intercompany Customers
• Coordinate orders and shipments between Manufacturing and customers including export control checks.
• Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customer.
• Perform administrative functions supporting customer service functions and sales order entries.
• Maintain record of asset delivery progress and invoicing.
• Process customer orders and generate accurate invoices
• Coordinate outbound shipments and book freight with carriers
• Work closely with the warehouse to prioritise and schedule orders
• Ensure export documentation and classifications are correct
• Manage shipment tracking and maintain related records
• Handle customer queries, credits, returns, and claims
• Support administrative tasks, including obtaining export certificates

Experience & Exposures:

• Previous experience in a customer service or administrative role
• Strong attention to detail and ability to work in a fast-paced environment
• Proficient in Microsoft Office (Excel, Outlook) and Power BI (user)
• SAP experience preferred
• Basic knowledge of export processes (e.g. commodity codes) is an advantage