Customer Service Coordinator

DTC | A Codan Company; Whiteley; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Company pension scheme

Bonus scheme

Annual pay reviews

Training and development opportunities

Employee assistance program

Income protection

Life assurance

Flexible core working hours

Open plan modern office

Job summary

DTC | A Codan Company, based in Whiteley, Hampshire, is seeking a Customer Service Coordinator to ensure accurate loading of customer orders into the MRP system and proactive communication with internal teams and customers. The role emphasizes responsive order processing and timely quotes.

You will handle inquiries, RMAs, and updates to orders while supporting the sales pipeline and maintaining data accuracy across systems in a fast-paced environment.

Qualifications

• Experience in a customer service/administration role in supply chain/manufacturing.
• GCSE level or equivalent education.
• Excellent written and verbal communication skills; numerate and accurate.
• Competence with ERP/MRP and Microsoft Office applications.
• European language skills desirable; flexible to last-minute changes.

Responsibilities

• Receive and load customer purchase orders into the MRP system.
• Support the sales seam with pipeline opportunities and quotations.
• Attend daily operations shipping meetings; act as the voice of the customer.
• Process Customer Return to Manufacturer Authorisations (RMAs).
• Raise accurate RMA quotes for chargeable repairs and follow up to PO receipt.
• Field customer enquiries by phone and email; provide updates on orders and returns.

Skills

Customer service

Administration

Communication

Numeracy

MS Office

Languages (EU)

Education

GCSE level

Tools

ERP/MRP

Excel

Outlook

Word

PowerPoint

Job description

Key Responsibilities

Customer order administration & quotations:

Title: Customer Service Coordinator Date: 8 Oct 2026 Location: United Kingdom, Whiteley, Hampshire, GB

About Us

DTC | A Codan Company is a technology company based in Whiteley, Hampshire.

Our technology is deployed by our customers to give them an unrivalled ability to wirelessly transmit data over long ranges with high reliability and security. We are well established across multiple markets such as military and defence, uncrewed vehicles such as drones, police and government, and broadcast technology.

What will you be doing?

Be the voice of the customer within DTC and drive the business to be excellent in the eyes of the customer. To ensure sales orders, customer accounts and returns are efficiently and accurately loaded into the company’s MRP system and that communication internally and externally is proactive. The provision of premium customer service to internal and external customers.

Key Responsibilities

• Receive and load customer purchase orders into company MRP system
• Supporting the sales seam with pipeline opportunities and quotations
• Attend the daily operations shipping meeting, taking on the voice of the customer to ensure all orders are on track to meet customer expectations
• Process Customers’ requests for Return to Manufacturer Authorisations (RMA’s)
• Raise accurate customer RMA quotes for chargeable repairs & follow up to PO receipt

Customer Liaison

• Field customer enquiries, by phone & email
• Provide updates to customers / sales team on order and customer return progress
• Ensure customer enquiries are followed up
• Support with the receipt and resolution of customer complaints and record keeping administration on business non-conformance system
• Attend required meetings that involve customer service/order subjects
• Engage in regular courtesy calls

Key Skills / Experience

• Demonstrable experience working within a customer service/administration role, ideally in a supply chain / manufacturing sector.
• Educated to GCSE level or equivalent
• Proven excellent written and communication skills
• Good level of numeracy skills
• European language skills desirable
• Must be flexible and accommodating to last minute changes to support business and customer needs
• Conversant with Microsoft applications (Word, Excel, PowerPoint and Outlook)
• Business systems competent (ERP and MRP)
• Excellent written & verbal communication skills
• Experience of a customer service working environment
• Accuracy of processing data

Benefits And Culture

Our culture is supportive and collaborative. You will be part of a multidisciplinary team where we share our ideas and innovation is strongly encouraged. We are looking for someone with genuine passion for the job and a "can-do" attitude.

Our Employees Receive

• 25 days annual leave plus Bank holidays
• A generous pension plan, company match up to 9%.
• Company bonus scheme
• Annual pay reviews (discretional)
• A personal approach to training and development
• Employee Assistance Program
• Income protection
• Life assurance
• Flexible core working hours.
• Open plan, modern office environment
• Onsite subsidized café

Enjoy working as part of a global organisation with teams in Whiteley, Hampshire; USA; Denmark, Singapore; Dubai and Australia.

DTC | A Codan Company is committed to promoting a culture that supports personal development and embraces a diverse mix of employees throughout all levels of the organisation.