Product Manager – Customer & Market (uk)

Detego Global; Horsham; Hybrid; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Hybrid working (Remote/Horsham)

Competitive salary £50k–£60k per annum

Job summary

Detego Global is seeking an experienced Product Manager – Customer & Market to join our growing team. This customer-facing role focuses on understanding user needs and translating them into compelling product strategies that drive value across the business.

The role partners with Sales, Marketing and Customer Success and requires strong communication to gather insights from end users and prospects, while working with engineering to keep customer value at the centre of decisions.

Qualifications

• Proven experience in a product management role delivering customer-valued outcomes.
• Able to gather, synthesise and act on customer insights.
• Experience with customers, prospects or partners including in commercial or pre-sales settings.
• Ability to develop and communicate product strategy and positioning.

Responsibilities

• Understand customer workflows, pain points and goals through interviews and feedback.
• Be the voice of the customer to drive prioritisation and roadmap decisions.
• Build relationships with customers, partners and prospects as a trusted advisor.
• Collaborate with Sales and Marketing on positioning and GTM strategies.
• Translate insights into product requirements and user stories; own the roadmap.
• Support product launches with planning, enablement and training.

Skills

Product management

Customer insights

Communication

Agile delivery

Education

Degree in business/marketing/computer science

Tools

HubSpot

Salesforce

Pendo

UserVoice

Job description

The Role:

Detego Global is looking for an experienced and customer-focused Product Manager – Customer & Market to join our growing product team. This is a customer-facing, market-driven role for someone who thrives on understanding user needs, translating them into compelling product strategies, and championing the voice of the customer across the business.

The successful candidate will work closely with our Sales, Marketing, and Customer Success teams to gather insights from end users and prospects, while collaborating with engineering teams to ensure customer value remains at the centre of every product decision. The ideal candidate will be equally comfortable engaging with customers and reviewing product roadmaps, connecting external market needs with internal teams with clarity and conviction.

Based in a hybrid environment, with remote working and office presence in Horsham, the role requires strong communication skills, a customer-focused mindset, and the ability to work effectively across cross-functional teams.

At Detego Global, you will be working on meaningful, mission-critical software used by military, law enforcement, intelligence agencies, and enterprise organisations worldwide, while contributing to the continued growth and success of the company. This role offers a strong opportunity for growth and will play an integral part in shaping our products and go-to-market approach for the future.

Why Detego Global?

• A fast-growing technology company with multiple technology awards in the UK and USA.
• Exclusive, globally patented digital forensics technology trusted by military, law enforcement, intelligence agencies, and enterprise organisations.
• Opportunity to work on impactful software supporting mission-critical investigations worldwide.
• Significant opportunity for professional growth and exposure to global markets and high-profile customer accounts.
• A collaborative, inclusive, and supportive working environment.
• Hybrid working arrangement based at our modern Horsham office.
• Competitive salary and benefits package.

Key Responsibilities

• Develop a deep understanding of customers’ workflows, pain points, and goals through interviews, site visits, user research, and feedback sessions.
• Act as the primary voice of the customer, ensuring user needs and market insights drive product prioritisation and roadmap decisions.
• Build and maintain strong relationships with customers, partners, and prospects, acting as a trusted product advisor.
• Collaborate with Sales and Marketing to define product positioning, messaging and go-to-market strategies.
• Translate customer insights and market intelligence into product requirements, user stories, and acceptance criteria.
• Own and maintain the product roadmap, communicating priorities clearly to internal stakeholders and external partners.
• Support product launches from planning and success metrics through to enablement, training, and competitive positioning.
• Identify market trends, competitive developments, and emerging customer needs to continuously refine product strategy.
• Act as a product evangelist, building awareness and understanding of the platform’s value.

What We’re Looking For

• Proven experience in a product management role, with a track record of delivering customer-valued outcomes throughout the product lifecycle.
• Strong ability to gather, synthesise, and act on qualitative and quantitative customer insights.
• Experience working directly with customers, prospects, or partners, including in commercial or pre-sales settings.
• Demonstrated ability to develop and communicate product strategy and positioning to internal and external audiences.
• Experience collaborating with Sales, Marketing, and Customer Success teams.
• Strong written and verbal communication skills, with the ability to present confidently to executive and customer audiences.
• A problem-solving mindset and the initiative to drive solutions across the business.
• Familiarity with agile delivery practices and working alongside engineering teams.
• A degree in business, marketing, computer science or equivalent experience.

Preferred Qualifications

• Experience in B2B or enterprise software, ideally within security, law enforcement, defence, or intelligence-related markets.
• Familiarity with digital forensics, OSINT, SIEM, or related technologies.
• Experience with product analytics, CRM, or customer feedback platforms such as HubSpot, Salesforce, Pendo, or UserVoice.

Perks and Benefits

• Hybrid working arrangement (Remote/Horsham office).
• Competitive salary of £50,000 – £60,000 per annum.
• Significant opportunities for professional development and career growth.
• Exposure to global markets and high-profile customer accounts.
• Collaborative and supportive working culture.

Daily/Weekly Activities

• Engage with customers, prospects, and partners through interviews, meetings, site visits, and feedback sessions.
• Gather and analyse customer insights, support data, and market intelligence to inform product decisions.
• Collaborate with Sales, Marketing, Customer Success, and Engineering teams on roadmap priorities and go-to-market initiatives.
• Maintain and communicate the product roadmap to internal stakeholders and external partners.
• Support product launches, training, and sales enablement activities.