Customer Service Coordinator

Zetron, Inc; Whiteley; Remote; GBP 21,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Company bonus scheme

Pension plan (company match up to 9%)

Annual pay reviews

Training and development

Employee Assistance Program

Income protection

Life assurance

Flexible core working hours

Open plan office

Job summary

DTC | A Codan Company in Whiteley, Hampshire is seeking a customer service/administration professional to manage orders and RMAs, load data into the MRP system, and communicate proactively with customers and sales teams.

You will handle inquiries by phone and email, provide timely order updates, and support with complaints and non-conformance records, contributing to excellent customer service across the organisation.

Qualifications

• Experience in a customer service/administration role.
• Educated to GCSE level or equivalent.
• Proven excellent written and communication skills.
• Good level of numeracy skills.

Responsibilities

• Receive and load customer purchase orders into company MRP system
• Supporting the sales seam with pipeline opportunities and quotations
• Attend the daily operations shipping meeting and represent the voice of the customer to ensure orders meet expectations
• Process Customer requests for Return to Manufacturer Authorisations (RMA)
• Raise accurate customer RMA quotes for chargeable repairs and follow up to PO receipt
• Field customer enquiries by phone and email
• Provide updates to customers and sales team on order and return progress
• Ensure customer enquiries are followed up
• Support with receipt and resolution of customer complaints and record-keeping on non-conformance system
• Attend meetings involving customer service/order subjects
• Engage in regular courtesy calls

Skills

Customer service

Communication

Numeracy

Data accuracy

Flexibility

Education

GCSE level or equivalent

Tools

ERP systems

MRP systems

Excel

Outlook

Job description

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DTC | A Codan Company is a technology company based in Whiteley, Hampshire.

Our technology is deployed by our customers to give them an unrivalled ability to wirelessly transmit data over long ranges with high reliability and security. We are well established across multiple markets such as military and defence, uncrewed vehicles such as drones, police and government, and broadcast technology.

What will you be doing?

• Be the voice of the customer within DTC and drive the business to be excellent in the eyes of the customer.
• To ensure sales orders, customer accounts and returns are efficiently and accurately loaded into the company’s MRP system and that communication internally and externally is proactive.
• The provision of premium customer service to internal and external customers.

Key Responsibilities:

• Receive and load customer purchase orders into company MRP system
• Supporting the sales seam with pipeline opportunities and quotations
• Attend the daily operations shipping meeting, taking on the voice of the customer to ensure all orders are on track to meet customer expectations
• Process Customers’ requests for Return to Manufacturer Authorisations (RMA’s)
• Raise accurate customer RMA quotes for chargeable repairs & follow up to PO receipt
• Field customer enquiries, by phone & email
• Provide updates to customers / sales team on order and customer return progress
• Ensure customer enquiries are followed up
• Support with the receipt and resolution of customer complaints and record keeping administration on business non-conformance system
• Attend required meetings that involve customer service/order subjects
• Engage in regular courtesy calls
• Demonstrable experience working within a customer service/administration role, ideally in a supply chain / manufacturing sector.
• Educated to GCSE level or equivalent
• Proven excellent written and communication skills
• Good level of numeracy skills
• Must be flexible and accommodating to last minute changes to support business and customer needs
• Conversant with Microsoft applications (Word, Excel, PowerPoint and Outlook)
• Business systems competent (ERP and MRP)
• Experience of a customer service working environment
• Accuracy of processing data

Benefits and Culture

Our culture is supportive and collaborative. You will be part of a multidisciplinary team where we share our ideas and innovation is strongly encouraged. We are looking for someone with genuine passion for the job and a “can-do” attitude.

• 25 days annual leave plus Bank holidays
• A generous pension plan, company match up to 9%.
• Company bonus scheme
• Annual pay reviews (discretional)
• A personal approach to training and development
• Employee Assistance Program
• Income protection
• Life assurance
• Flexible core working hours.
• Open plan, modern office environment

Enjoy working as part of a global organisation with teams in Whiteley, Hampshire; USA; Denmark, Singapore; Dubai and Australia.

DTC | A Codan Company is committed to promoting a culture that supports personal development and embraces a diverse mix of employees throughout all levels of the organisation.

Interested in a career with us?