Monitoring Centre Specialist

DeterTech Holdings Limited; Madeley; On-site; GBP 27,146 - 31,024; Full time

Benefits offered by this job

25 days annual leave plus Bank holidays

Enhanced maternity and paternity leave

Company sick pay

Tech loans

Option to buy additional annual leave

Job summary

DeterTech Holdings Limited is looking for a Monitoring Centre Specialist to monitor security systems and respond to incidents. This role can be full-time or part-time, providing flexibility while ensuring safety and security for clients.

The ideal candidate will possess strong analytical skills and excellent communication abilities, needed to navigate high-pressure situations efficiently while delivering top-notch customer service. Enjoy a competitive compensation package and professional growth opportunities in a collaborative environment.

Qualifications

• Exceptional analytical and communication skills.
• Ability to work independently under pressure.
• Commitment to high ethical standards.

Responsibilities

• Monitor security systems for breaches.
• Categorise alarms for effective response.
• Coordinate with security services.
• Deliver excellent customer service.
• Work within a dynamic 24/7 shift pattern.

Skills

Strong analytical skills

Excellent communication skills

High level of reliability

Dedication to ethics and integrity

Job description

Monitoring Centre Specialist (Part-Time or Full-Time)

Department: Operations

Employment Type: Full Time

Location: UK

Reporting To: Tamzin Stobbs

Compensation: £27,146 - £31,024 / year

Description

At DeterTech, we are driven by a clear purpose: Giving greater peace of mind to people and communities, every day. With a team of 300 colleagues, a £50m turnover, and over 3,000 customer sites across Europe, we are an industry leader in predicting, deterring, and detecting intrusions. By combining cutting‑edge technology with real intelligence, we deliver security solutions that make a measurable impact.

But we’re not stopping there. We have ambitious plans for growth, and we’re looking for driven individuals to be part of our journey. Whether it’s expanding into new customer sectors, entering new markets, launching innovative products, or exploring new distribution models, we’re creating opportunities to shape the future of security.

As we scale, we’re looking for talented individuals who want to make an impact and help shape the future of security solutions. At DeterTech, we offer more than just a job— we offer a career with purpose, development, and recognition.

Are you ready to become a vital part of a dynamic team dedicated to safeguarding our clients’ assets and ensuring public safety?

DeterTech are seeking a vigilant and proactive ARC Monitoring Specialist to join our team. This position offers the unique opportunity to become the frontline defence against threats and to handle critical situations with precision and expertise.

Please note we are open to reviewing this role on a full time or part-time basis.

Key Responsibilities

• Monitor cutting‑edge security systems to detect and analyse potential security breaches.
• Categorise alarms and incidents accurately to prioritise responses effectively.
• Coordinate swiftly with security services to ensure rapid and effective resolution of incidents.
• Deliver industry‑leading customer service, ensuring clients feel fully supported and valued through every interaction.
• Operate within a dynamic 24/7 shift pattern, providing you the flexibility to balance work and personal life while contributing to a crucial industry.

Skills

• Strong analytical skills to evaluate complex situations quickly.
• Excellent communication skills to interact effectively with team members, clients, and emergency responders.
• High level of reliability and the ability to work independently in high‑pressure situations.
• A dedication to maintaining high standards of ethics and integrity.

Benefits

• A challenging yet supportive environment where your work directly influences safety and security.
• Opportunities for professional growth and development within the security sector, not only in the UK, but into Europe as DeterTech expands its reach into the continent, giving you the amazing opportunity to gain unrivalled experience about how security operations work outside of the UK.
• Competitive compensation package, including comprehensive benefits such as enhanced maternity and paternity leave, Company sick pay, tech loans and the option to buy 5 additional days’ annual leave on top of a very generous base entitlement of 25 days, plus Bank holidays, rising with length of service.
• A collaborative team culture where innovation is encouraged and your ideas matter.