Customer Service Specialist

Find Your Flex; Lincoln; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading company in Lincoln, HomeLet, is seeking a Customer Service Advisor to be a pivotal first point of contact for customers. This role involves addressing customer inquiries, resolving issues, and identifying opportunities for account retention or growth, all within a supportive team environment. Competitive salary and extensive benefits offered, emphasizing employee welfare.

Benefits

Annual option to buy additional holidays

Death in service benefit x4 salary

Company pension scheme

Enhanced maternity & paternity leave

Benefits portal with various discounts

Employee welfare benefits

Volunteering day

Free Parking

Qualifications

• Motivated individuals with a caring attitude.
• Experience in customer service preferred.

Responsibilities

• Take phone calls from customers and help them with their enquiries.
• Make outbound calls to follow up on outstanding issues.
• Log complaints accurately and ensure follow up.

Skills

Problem Solving

Communication

Customer Service

Job description

We’re Hiring! Join Our Friendly and Supportive Customer Service Team

Are you looking for a role where your voice matters, your ideas are heard, and your growth is supported?

At HomeLet, we’re on a mission to make renting easier for everyone involved – tenants, landlords, and letting agents. We’re proud to deliver great customer service and are looking for caring, motivated people to join us.

With over 30 years of experience, HomeLet is one of the UK’s top tenant referencing and insurance providers. We’re part of the PIB Insurance Group, and based in Lincoln, with a team of over 300 passionate colleagues. Together, we support the UK’s busy rental market and have helped over a million tenants in the last three years. We pride ourselves in providing fast, accurate and reliable products, to tenants, landlords and letting agents.

About the Role – Customer Service Advisor (Call Centre)

This is a key role in our customer service team – you’ll be the first point of contact for our customers, helping them with questions and solving problems. You’ll also support the business by spotting opportunities to retain or grow accounts.

What You’ll Do:

• Take phone calls from customers and help them with their enquiries in a friendly and helpful way
• Make outbound calls to follow up on outstanding issues or provide updates
• Update customer details and collect missing or overdue payments
• Handle mid-term policy changes and explain options clearly to customers
• Work closely with the sales team to help keep existing customers and identify new opportunities
• Log any complaints or concerns accurately and make sure they’re followed up properly

Why You’ll Love It Here:

As well as a competitive salary we also offer the following benefits

• Annual option to buy additional holidays
• Death in service benefit x4 salary
• Company pension scheme
• Enhanced maternity & paternity leave
• Benefits portal offering discounts on technology & Electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
• We offer employee welfare benefits- financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
• Volunteering day
• Free Parking

#HP

REF-222 111