Cruise Customer Service Consultant - Homework UK Wide

Succeed Recruitment; United Kingdom; Remote; GBP 22,000 - 25,000; Full time

Job summary

Join a leading cruise agency as a Cruise Customer Service Consultant. This fully home-based role involves managing post-sales queries, upselling services, and ensuring customer satisfaction through excellent service. A competitive salary of up to £25,000 is complemented by fantastic travel discounts and ongoing training.

Benefits

Fantastic cruise and travel discounts

Ongoing training and support

Responsibilities

• Dealing with a range of post-sales queries via phone and email.
• Arranging special requests and add-ons.
• Confidently upsell on bookings.
• Actioning any changes/amendments.
• Resolving client issues or complaints.
• Dealing with ad hoc administration tasks.

Skills

Previous cruise industry experience

Good working knowledge of the cruise sector

Organised

Professional with good attention to detail

Ability to deal with complaints

Ability to work to targets

Strong team player

Job description

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Cruise Customer Service Consultant - Homework UK Wide, uk wide, uk

Client: Succeed Recruitment

Location: UK wide and home-based

Job Category: Other

EU work permit required: Yes

Job Reference: 6ec88d2f7a27

Job Views: 4

Posted: 25.06.2025

Expiry Date: 09.08.2025

Job Description:

Cruise Customer Service Consultant - Homework UK Wide

Salary and benefits: Up to £25,000 plus incentives & excellent benefits

Contract length: Permanent, Full time

Locations: UK wide and home-based

Available locations include: Home-based, England, Bedfordshire, Berkshire, Bristol, Buckinghamshire, Aylesbury, Cambridgeshire, Cambridge, Peterborough, Cheshire, Chester, Cleveland, Cornwall, County Durham, Durham, Cumbria, Derbyshire, Devon, Exeter, Plymouth, Dorset, East Sussex, Brighton, Essex, Gloucestershire, Cheltenham, Gloucester, Greater London, Central London, Greater Manchester, Manchester, Hampshire, Portsmouth, Southampton, Herefordshire, Hertfordshire, Humberside, Hull, Kent, Lancashire, Lancaster, Preston, Leicestershire, Lincolnshire, Merseyside, Liverpool, Middlesex, Norfolk, Norwich, Northamptonshire, Northumberland, North Yorkshire, York, Nottinghamshire, Oxfordshire, Oxford, Shropshire, Somerset, Bath, Taunton, South Yorkshire, Sheffield, Staffordshire, Stoke-on-Trent, Suffolk, Surrey, Tyne and Wear, Newcastle-upon-Tyne, Warwickshire, West Midlands, Birmingham, Coventry, West Sussex, West Yorkshire, Bradford, Halifax, Leeds, Wakefield, Wiltshire, Salisbury, Swindon, Worcestershire, Redditch, Worcester, Wales, Caernarfonshire, Cardiganshire, Carmarthenshire, Clwyd, Wrexham, Denbighshire, Dyfed, Flintshire, Glamorgan, Cardiff, Swansea, Gwynedd, Mid Glamorgan, Monmouthshire, Newport, Pembrokeshire, Powys, Scotland, Aberdeenshire, Aberdeen, Angus, Dundee, Argyll and Bute, Ayrshire and Arran, Banffshire, Berwickshire, Caithness, Clackmannanshire, Dumfries, Dunbartonshire, East Lothian, Fife, Inverness-shire, Inverness, Lanarkshire, Glasgow, Midlothian, Edinburgh, Moray, Nairn, Perth and Kinross, Perth, Renfrewshire, Stirling and Falkirk, Sutherland, West Lothian, Western Isles, Wigtown, Northern Ireland, Belfast

Join a leading cruise agency as a Cruise Customer Service Consultant! If you've experience gained within the Cruise sector and delight in providing excellent customer service to your clients, we'd love to hear from you!

Our client can offer:

• A fully homebased role - all equipment is provided
• A salary up to £25,000 plus incentives
• Working hours between 9am - 6pm
• Saturdays on a rota basis and Sundays during May - Sep only
• Fantastic cruise and travel discounts for you and your family
• Ongoing training and support

So, if you have a cruise sector and customer service background and are interested in hearing more about these Cruise Customer Service Consultant roles, please contact us today for a confidential chat or apply online!

Role of Cruise Customer Service Consultant:

• Dealing with a range of post-sales queries, via phone and email
• Arranging special requests and add-ons
• Confidently upsell on bookings
• Actioning any changes/amendments
• Resolving any client issues or complaints, escalating as necessary
• Dealing within any ad hoc administration tasks as required

Skills required for the role:

• Previous cruise industry experience, preferably within a customer service/support role
• Good working knowledge of the cruise sector
• Organised and professional with good attention to detail
• Ability to deal with complaints and find an amicable solution
• Ability to work to targets
• Strong team player

If you’d like to learn more about this Cruise Customer Service Consultant role, please contact us for a confidential chat or press the apply online button now!