Customer Service Specialist

JR United Kingdom; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits you with a rapidly growing company specializing in luxurious travel for pet owners. As a Customer Experience Coordinator, you'll be the first point of contact for clients, ensuring a seamless and enjoyable experience. Your role will involve processing bookings, liaising with pet partners, and maintaining high service levels. This position offers a chance to work in a dynamic environment where your organizational skills and attention to detail will shine. Join a team that values customer service excellence and be part of a unique travel experience for pets and their owners.

Benefits

Employer Pension Contribution

Private Medical Insurance

Qualifications

• Experience in aviation is a plus but not required.
• Strong communication and organizational skills are essential.

Responsibilities

• Process new bookings and ensure accurate data entry.
• Review pet health documentation for discrepancies.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

Attention to Detail

Multi-tasking

Job description

Social network you want to login/join with:

Exciting Opportunity in Private Travel

Join a fast-growing company specializing in private, luxurious travel for owners and their dogs. As a Customer Experience Coordinator, you will be the first point of contact for clients, ensuring their experience is seamless and stress-free.

Customer Experience Coordinator Role and Responsibilities

1. Process new bookings, entering data accurately into all relevant tracking systems and ensuring all necessary information has been received from the customer.
2. Review pet health documentation to identify discrepancies and ensure they are rectified before submission to the relevant authorities for approval.
3. Liaise with external pet partners to ensure they have all relevant information and follow up on any outstanding documents.
4. Issue Flight Briefs and review passenger manifests to ensure data accuracy and avoid fines.

Customer Experience Coordinator Skills and Experience Required

• Previous experience in aviation is advantageous but not essential.
• Exceptional written and verbal communication skills.
• Excellent administrative and organizational skills with attention to detail.
• Proven customer service skills with enthusiasm for delivering high service levels.
• Ability to multi-task and work under pressure to meet tight deadlines.

Customer Experience Coordinator Key Benefits

• Employer pension contribution.
• Private Medical Insurance.
• Working hours: Monday to Friday, 11:00 – 19:00 or 14:00 – 22:00.