Customer Service Specialist

Brook Street; Bar Hill; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading company in the semiconductor industry is seeking a Customer Service Specialist to enhance customer satisfaction through effective order management and cross-department collaboration. The role offers a supportive team culture, competitive salary, and excellent benefits including private healthcare, profit share, and opportunities for professional growth.

Benefits

25 days holiday + bank holidays

Private health-care and dental

Income protection & life assurance

Profit share bonus & annual merit scheme

Enhanced family leave

Employee discount platform

Employee assistance programme

Regular company events

Qualifications

• Proven background in customer support or sales admin.
• Ability to interpret technical drawings is a plus.

Responsibilities

• Manage order processing, PO amendments, reworks, returns, and repairs.
• Build and maintain strong customer relationships via email and Teams.
• Support with sales forecasting, job costings, audits, and stock take.

Skills

Customer Support

Communication

Attention to Detail

Self-Motivated

Tools

Microsoft Excel

SAP

Job description

Job Opportunity: Customer Service Specialist (Account Operations)
Location: Bar Hill, Cambridge
Type: Full-Time | Temp with the possibility going into a Permanent position
Hours: Monday to Friday with a 12:30pm early finish every Friday
Salary: £27,000 + Excellent Benefits

Are you a proactive, detail-oriented individual with a passion for delivering exceptional customer service in a fast-paced environment? We're looking for a Customer Service Specialist to join a growing team within a cutting-edge manufacturer supplying to the global semiconductor industry.

In this role, you'll take ownership of the end-to-end order process, collaborating across departments to ensure customer satisfaction, accurate order delivery, and operational excellence.

Key Responsibilities:

Build and maintain strong customer relationships via email and Teams

Manage order processing, PO amendments, reworks, returns, and repairs

Liaise with Production and Purchasing to manage time lines, shortages, and escalations

Raise credit/debit notes and update SAP/CRM systems

Maintain accurate pricing, customer data, and BOM/drawing records

Process and update customer order books and quotations

Support with sales forecasting, job costings, audits, and stock take

Attend production meetings and provide regular updates to stakeholders

Proactively identify solutions and flag potential issues to your line manager

About You:

Highly organised with excellent attention to detail

Proven background in customer support or sales admin

Self-motivated, solutions-focused, and a great communicator

Confident with Microsoft Excel (essential)

Experience with SAP or within a manufacturing environment (desirable)

Ability to interpret technical drawings is a plus

Comfortable working independently and within cross-functional teams

25 days holiday + bank holidays (increasing with length of service)

Private health-care and dental

12:30pm finish every Friday

Income protection & life assurance (4x salary)

Profit share bonus & annual merit scheme

Enhanced family leave

Employee discount platform

Employee assistance programme

Regular company events

Supportive team culture with opportunities for growth

If you're ready to join a forward-thinking company that values its employees and fosters professional development, we'd love to hear from you.

Please contact Alison 01733 968453 for more information or forward your CV

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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