Customer Service & Solutions Specialist

Interaction Recruitment Group; Corby; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Health and wellbeing support

Mental Health First Aiders

Retirement benefits

Personal development plans

Leadership training opportunities

Supportive and inclusive working env

Job summary

Interaction Recruitment Group is recruiting for a Customer Service Advisor in Corby. The role involves processing orders, advising on products, and managing customer queries to ensure efficient service. You will work closely with internal departments to keep orders on track and maintain high standards of customer care.

The ideal candidate will be proactive, organised and focused on delivering excellent customer service, with experience in customer service or sales support and strong IT skills.

Qualifications

• Experience in customer service or sales support environments.
• Excellent communication and relationship-building skills.
• Professional, customer-focused approach and attention to detail.

Responsibilities

• Process customer orders and advise on suitable products and solutions.
• Identify upsell/cross-sell opportunities.
• Manage orders from placement through production and keep customers updated.
• Be the main contact for customer enquiries with a professional approach.
• Provide quotations and product information within service targets.
• Handle complaints, returns, credits and post-sales queries.

Skills

Customer service

Communication skills

IT skills

Organisational skills

Tools

Order management systems

Microsoft Office

Job description

Interaction Recruitment Group is recruiting for a Customer Service Advisor in Corby. The role involves processing orders, advising on products, and managing customer queries to ensure efficient service. You will work closely with internal departments to keep orders on track and maintain high standards of customer care.

The ideal candidate will be proactive, organised and focused on delivering excellent customer service, with experience in customer service or sales support and strong IT skills.