Customer Service & Data Coordinator (Mon–Fri)

Menzies Distribution Solutions Ltd; Corby; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

28 days holiday inclusive of bank holidays

Paid day to volunteer for a charity

Healthcare cash plan

Discounts on healthcare products and services

Job summary

Menzies Distribution Solutions Ltd is actively seeking a Customer Service Team Administrator in Corby. This role involves being the primary liaison between customers and the warehouse, addressing inquiries and ensuring customer satisfaction.

Applicants should possess solid communication skills and be familiar with Microsoft Office applications. The position offers a collaborative environment with opportunities for personal and professional development, including a contributory pension scheme and various employee perks.

Qualifications

• Excellent written and verbal communication skills are essential.
• Ability to express empathy with customers.
• Experience in reporting on customer service activities with suggestions for improvement.

Responsibilities

• Act as the first point of contact for customers and resolve any problems.
• Manage customer orders, ensuring accuracy and timely communication.
• Create customer KPI reports and collate data for invoices.

Skills

Good communication skills

Experience resolving disputes

Microsoft Word, Excel, PowerPoint

Analytical skills

Job description

Menzies Distribution Solutions Ltd is actively seeking a Customer Service Team Administrator in Corby. This role involves being the primary liaison between customers and the warehouse, addressing inquiries and ensuring customer satisfaction.

Applicants should possess solid communication skills and be familiar with Microsoft Office applications. The position offers a collaborative environment with opportunities for personal and professional development, including a contributory pension scheme and various employee perks.