Customer Services Advisor

Interaction Recruitment Group; Corby; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Health and wellbeing support

Mental Health First Aiders

Retirement benefits

Personal development plans

Leadership training opportunities

Supportive and inclusive working env

Job summary

Interaction Recruitment Group is recruiting for a Customer Service Advisor in Corby. The role involves processing orders, advising on products, and managing customer queries to ensure efficient service. You will work closely with internal departments to keep orders on track and maintain high standards of customer care.

The ideal candidate will be proactive, organised and focused on delivering excellent customer service, with experience in customer service or sales support and strong IT skills.

Qualifications

• Experience in customer service or sales support environments.
• Excellent communication and relationship-building skills.
• Professional, customer-focused approach and attention to detail.

Responsibilities

• Process customer orders and advise on suitable products and solutions.
• Identify upsell/cross-sell opportunities.
• Manage orders from placement through production and keep customers updated.
• Be the main contact for customer enquiries with a professional approach.
• Provide quotations and product information within service targets.
• Handle complaints, returns, credits and post-sales queries.

Skills

Customer service

Communication skills

IT skills

Organisational skills

Tools

Order management systems

Microsoft Office

Job description

Customer Service Advisor

Location: Corby, Northamptonshire
Hours: Monday to Friday, 8:30am - 5:00pm
Salary: Competitive salary

The Opportunity

Interaction Recruitment are recruiting on behalf of a well-established business in Corby for a Customer Service Assistant to join their team.

This is an excellent opportunity for an enthusiastic and customer-focused individual to join an established business where delivering exceptional customer service is at the heart of everything they do.

The successful candidate will play an important role in supporting customer relationships, managing orders from initial placement through to production and ensuring customers receive a professional, efficient and helpful service.

The Role

Reporting to the Customer Services Manager, the successful candidate will be responsible for:

• Processing customer orders and providing advice on suitable products and solutions.
• Identifying opportunities to upsell and cross-sell in line with customer requirements.
• Managing customer orders from initial placement through to production, ensuring customers are kept updated throughout.
• Acting as a key point of contact for customer enquiries and maintaining a professional approach at all times.
• Providing quotations, product information and solutions within agreed service targets.
• Managing and resolving customer complaints, returns, credits and after-sales queries.
• Liaising with internal departments to ensure orders progress smoothly and deadlines are achieved.
• Handling finance-related queries and ensuring these are directed and resolved appropriately.
• Monitoring service levels and working towards departmental KPIs and SLAs.
• Identifying opportunities to improve processes and enhance the overall customer experience.

About You

The ideal candidate will be proactive, organised and passionate about delivering excellent customer service.

They will ideally have:

• Previous experience in a customer service or sales support role.
• Excellent communication and relationship-building skills.
• A professional, personable and customer-focused approach.
• Good IT skills, including Microsoft Office and experience using order management systems.
• Strong attention to detail and a high level of accuracy.
• The ability to manage multiple priorities and work to deadlines.
• Good planning and organisational skills.
• A positive, flexible and resilient attitude with a willingness to go the extra mile.

Company Culture & Benefits

The company prides itself on creating a supportive and collaborative working environment, built around its core values of Family, Adapt, Connect and Trust (FACT).

It is committed to employee wellbeing, development and recognising success.

Benefits include:

• Competitive salary and performance-based incentives.
• Health and wellbeing support, including counselling and physiotherapy.
• Access to Mental Health First Aiders.
• Retirement benefits.
• Personal development plans and leadership training opportunities.
• A supportive and inclusive working environment.