Customer Service & Showroom Assistant (Full Time)

Button & Sprung; Greater London; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discretionary bonuses

Job summary

Button & Sprung in London is seeking a Weekend Showroom Assistant to join our growing bed and mattress business. The role is full-time, 40 hours per week including weekend days and bank holidays, based in our North London showroom on Finchley Road.

You will help customers in-store and over the phone, provide product knowledge, and ensure a welcoming, high-standard showroom experience. The role emphasizes customer care over hard selling, with discretionary bonuses based on performance.

Responsibilities

• be knowledgeable about beds and mattresses, as well as the details of the products and services that we offer
• assist customers in the showroom and over the telephone with their bed, fabric and mattress enquiries
• provide an exceptional, friendly service
• deal with customers' orders, queries & quotes face-to-face and over the phone
• maintain fabric sample stock and refreshments
• maintain high showroom standards
• be comfortable in searching and maintaining our computer systems and applications

Job description

Position: Customer Service & Showroom Assistant (Full-time)

Job Type: Full time

Hours: 40 hours per week, weekend days including plus Bank holidays.

Pay: Depending on experience.

Location: We are recruiting for of our new showroom in North London (Finchley Road)

We are seeking passionate and enthusiastic Showroom Assistant to join our expanding bed and mattress retail business, Button & Sprung. We currently have two showrooms in London - one at 76 Queenstown Road, Battersea, which is also our main office, a second at Chiswick Studios and soon, a third in North London.

We sell quality, made-to-order beds and mattresses. Our mission is to Make Bed Buying Better - in other words, provide the best experience of buying a high quality, reasonably priced bed and mattress in the UK.

Are you:

• good with people, both face-to-face and over the telephone?
• passionate about treating customers the way you’d like to be treated?
• a friendly & confident person?
• a good listener and excellent communicator, face-to-face, by phone and email?
• well-organised, good at admin and multi-tasking?
• interested in interiors?

If so, we are looking for the next person to join our team of 10, as Weekend Showroom Assistant, who will be an expert in service, product knowledge and sales. The ideal candidate will enjoy the retail environment and thrive on ensuring that our customers have a great experience of Button & Sprung.

We are not looking for pushy sales people - we want people to engage with our customers and help them, not sell to them. The role is not commissioned but we will pay discretionary bonuses depending on the company’s and personal performance.

You can read what our customers say about us by searching on the internet for 'Button & Sprung reviews' or clicking this link.

Your Job Role and Responsibilities

• be knowledgeable about beds and mattresses, as well as the details of the products and services that we offer
• assist customers in the showroom and over the telephone with their bed, fabric and mattress enquiries
• provide an exceptional, friendly service
• deal with customers' orders, queries & quotes face-to-face and over the phone
• maintain fabric sample stock and refreshments
• maintain high showroom standards
• be comfortable in searching and maintaining our computer systems and applications