Sales & Design Consultant

CAMERICH UK; Greater London; On-site; GBP 30,000 - 35,000; Full time

Job summary

A luxury furniture retailer in Greater London is seeking a Sales & Design Consultant to offer exceptional service in their showrooms. Candidates should have strong retail sales experience, particularly in high-end furniture, along with excellent communication skills and a passion for design. This role involves promoting products and ensuring customer satisfaction to drive sales success.

Qualifications

• Strong retail sales background, preferably in high-end furniture.
• Good appreciation of interior design and styles.
• Excellent IT and administration skills.

Responsibilities

• Serve as the first contact point for customers.
• Promote and sell a range of furniture.
• Build relationships with clients through excellent service.
• Understand client needs and provide tailored solutions.
• Manage sales documentation accurately.
• Follow up with customers on their inquiries.
• Coordinate with the delivery team for order fulfillment.
• Assist the Showroom Manager with showroom management.

Skills

Retail sales experience

Interpersonal and communication skills

Knowledge of design and trends

Job description

We are recruiting for a Sales & Design Consultant to work across our three busy London furniture showrooms. We are looking for an enthusiastic individual who is keen to learn about our products and get stuck in selling them. They should pride themselves on giving exemplary service whilst working as part of a small team to hit sales targets.

Duties and Responsibilities

• Being the first point of contact for customers face to face, over the phone or via email.
• Promoting and selling our extensive range of furniture to a wide range of customers with different projects, from single sofas to furnishing whole properties.
• Building and maintaining relationships with new and existing clients by providing outstanding customer service.
• Understanding our clients’ needs and using our products to help solve their furniture requirements, whether that be finding stock available for quick delivery or proposing custom options that the customer is happy to wait for.
• Going above and beyond to meet the clients’ needs and taking initiative to solve any barriers that arise during the sales process.
• Creating quotations, sales receipts and delivery notes for all enquiries and sales. Paperwork should be correctly filled and entered within our sales order system. An attention to detail and daily checklists are required for all orders to ensure delays and errors are minimised.
• Following up with customers regularly, to see how they’re getting on with their furniture hunt.
• Liaising with the delivery team to ensure orders are delivered as expected.
• Supporting the Showroom Manager in the day to day management of the showrooms by keeping it clean, tidy and well stocked with brochures, samples and other stationary.
• Staying organised and customer focused, even when under pressure.
• Working weekends and understanding this is the busiest time of the week with maximum opportunity to generate sales.

Skills and Experience Required

• A strong retail sales background, preferably with experience of high-end / luxury furniture sales
• A good knowledge/appreciation of design, trends and styles (in particular within the interiors sector).
• Excellent interpersonal and communication skills, with sound administration and IT competence.
• OTE of £30,000-£35,000
• There are also monthly bonuses available, based on performance.