Showroom & Customer Care Specialist (Beds)

Button & Sprung; Greater London; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discretionary bonuses

Job summary

Button & Sprung in London is seeking a Weekend Showroom Assistant to join our growing bed and mattress business. The role is full-time, 40 hours per week including weekend days and bank holidays, based in our North London showroom on Finchley Road.

You will help customers in-store and over the phone, provide product knowledge, and ensure a welcoming, high-standard showroom experience. The role emphasizes customer care over hard selling, with discretionary bonuses based on performance.

Responsibilities

• be knowledgeable about beds and mattresses, as well as the details of the products and services that we offer
• assist customers in the showroom and over the telephone with their bed, fabric and mattress enquiries
• provide an exceptional, friendly service
• deal with customers' orders, queries & quotes face-to-face and over the phone
• maintain fabric sample stock and refreshments
• maintain high showroom standards
• be comfortable in searching and maintaining our computer systems and applications

Job description

Button & Sprung in London is seeking a Weekend Showroom Assistant to join our growing bed and mattress business. The role is full-time, 40 hours per week including weekend days and bank holidays, based in our North London showroom on Finchley Road.

You will help customers in-store and over the phone, provide product knowledge, and ensure a welcoming, high-standard showroom experience. The role emphasizes customer care over hard selling, with discretionary bonuses based on performance.