Customer Service & Sales Support Lead

Miltenyi Biotec; Bisley; Hybrid; GBP 38,000 - 52,000; Full time

Job summary

Miltenyi Biotec in Bisley, Surrey, is seeking a Sales Support Lead to guide the Sales and Service Support team. You will set objectives, monitor performance, and coach for professional growth, ensuring high-quality responses and prompt issue resolution.

You will optimise processes in ERP/CRM, maintain data integrity, and coordinate spare parts management to meet targets. A hybrid working model and UK residency are expected.

Qualifications

• Bachelor's degree in Business, Sales, Marketing, or related field.
• 3-5 years experience in sales support or customer service.
• 1-2 years experience supervising or leading a team.
• Fluent English with strong business communication.

Responsibilities

• Lead Sales and Service Support team; set objectives and monitor performance.
• Ensure timely customer responses, order processing, and issue resolution.
• Optimize processes in ERP/CRM and ensure order entry accuracy.
• Coordinate spare parts management and service admin support.
• Track KPIs on order accuracy, response time, and customer satisfaction.

Skills

Team leadership

English fluency

Communication

Multitasking

Education

Bachelor's degree in Business, Sales, or Marketing

Tools

SAP

MS Office

ERP/CRM systems

Job description

Miltenyi Biotec in Bisley, Surrey, is seeking a Sales Support Lead to guide the Sales and Service Support team. You will set objectives, monitor performance, and coach for professional growth, ensuring high-quality responses and prompt issue resolution.

You will optimise processes in ERP/CRM, maintain data integrity, and coordinate spare parts management to meet targets. A hybrid working model and UK residency are expected.