Customer Service & Sales Representative

deverellsmith; London; On-site; GBP 24,000 - 32,000; Full time

Job summary

Join a leading BTR team as a Temporary Customer Service & Sales Representative based in London. The role combines property management with hospitality, focusing on delivering superior customer service and ensuring high tenant satisfaction. Responsibilities include handling enquiries and managing lettings to maintain community engagement and occupancy levels.

Qualifications

• Experience in lettings, customer service, or related fields.
• Strong communication and organisation skills.
• Willingness to work Saturdays and some holidays.

Responsibilities

• Handle enquiries, viewings, applications, and move-ins/outs.
• Deliver excellent front-of-house service and resolve issues.
• Support events and ensure property standards.

Skills

Communication

Organisation

Adaptability

Tools

Yardi system

Job description

This range is provided by deverellsmith. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Position: Temporary Customer Service & Sales Representative
Hours: Full-time, 40 hrs/week over 5 days
Location: London

Role Summary:
Join a leading BTR team to deliver top-tier customer service, manage lettings, and help create a vibrant living community. This role blends property management with hospitality, supporting residents and ensuring high occupancy and satisfaction levels.

Key Responsibilities:
Handle enquiries, viewings, applications, and move-ins/outs
Use Yardi system for lettings and administration
Deliver excellent front-of-house service and resolve issues promptly
Support events and resident engagement
Ensure property standards and assist with inspections and maintenance

Performance Goals:
️ Maximise occupancy and lease renewals
️ Achieve high customer satisfaction and reviews
️ Minimise arrears and complaints

What We're Looking For:
️ Experience in lettings, customer service, or related fields
️ Strong communication, organisation, and adaptability
️ Willingness to work Saturdays and some holidays

Position: Temporary Customer Service & Sales Representative
Hours: Full-time, 40 hrs/week over 5 days
Location: London

Role Summary:
Join a leading BTR team to deliver top-tier customer service, manage lettings, and help create a vibrant living community. This role blends property management with hospitality, supporting residents and ensuring high occupancy and satisfaction levels.

Key Responsibilities:
Handle enquiries, viewings, applications, and move-ins/outs
Use Yardi system for lettings and administration
Deliver excellent front-of-house service and resolve issues promptly
Support events and resident engagement
Ensure property standards and assist with inspections and maintenance

Performance Goals:
️ Maximise occupancy and lease renewals
️ Achieve high customer satisfaction and reviews
️ Minimise arrears and complaints

What We're Looking For:
️ Experience in lettings, customer service, or related fields
️ Strong communication, organisation, and adaptability
️ Willingness to work Saturdays and some holidays

Desired Skills and Experience

Key Responsibilities:
Handle enquiries, viewings, applications, and move-ins/outs
Use Yardi system for lettings and administration
Deliver excellent front-of-house service and resolve issues promptly
Support events and resident engagement
Ensure property standards and assist with inspections and maintenance

What We're Looking For:
Experience in lettings, customer service, or related fields
Strong communication, organisation, and adaptability
Willingness to work Saturdays and some holidays

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

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