Field Service Engineer

Kingspan Water & Energy; Leatherhead; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Company van

Tablet

33 days leave

Pension 5% match

Life assurance 4x salary

Lunch allowance

Attendance bonus

Overtime pay

Job summary

Kingspan Light, Air + Water is seeking a Field Service Engineer to service wastewater and pumping systems across Surrey/Croydon/Caterham/Epsom/Leatherhead and surrounding areas. You will perform maintenance, repairs, commissioning and fault-finding, with a strong emphasis on first-time fixes and customer satisfaction.

The role is field-based, requiring self-motivation and excellent organisation. Benefits include a company van, tablet, pension, life assurance, and overtime opportunities.

Qualifications

• Previous experience in a Field Service Engineer, Maintenance Engineer or similar role
• Strong fault-finding and troubleshooting skills
• Excellent communication and customer service skills
• Ability to work independently and manage your own schedule
• Good IT skills, including Microsoft Office and mobile/PDA systems

Responsibilities

• Service, repair, commission and inspect wastewater treatment plants, pump stations, oil separators and rainwater harvesting systems
• Diagnose faults and complete repairs with a strong focus on first-time fix
• Conduct preventative maintenance and equipment inspections
• Carry out confined space entry activities safely and in accordance with procedures
• Complete detailed service reports using company PDA software
• Communicate effectively with customers, colleagues and support teams
• Carry out site-specific risk assessments before commencing work
• Maintain van stock and ensure vehicle checks are completed daily
• Keep customers informed of arrival times, progress updates and recommendations
• Promote service plans and upgrade opportunities where appropriate
• Ensure all work is completed in line with health, safety and quality standards

Skills

Field service experience

Troubleshooting

Customer service

Independent worker

IT literacy

Tools

MS Office

PDA systems

Mobile devices

Job description

Are you a hands-on engineer who enjoys problem-solving, working independently, and delivering excellent customer service? Kingspan Light, Air + Water is looking for a Field Service Engineer to join our growing Service Team. This is an exciting opportunity to work with industry-leading wastewater treatment systems, pump stations, oil separators, and rainwater harvesting solutions while building your technical expertise through ongoing training and development. As a Field Service Engineer, you'll play a vital role in supporting customers across Surrey/Croydon / Caterham / Epsom / Leatherhead and surrounding areas, carrying out maintenance, repairs, commissioning, inspections, and fault-finding activities. No two days are the same, offering a varied and rewarding career in a growing, environmentally focused industry.

What We Offer

• Annual Leave: 33 days
• Pension Scheme: 5% company match.
• Life Assurance: 4x your salary.
• Tools Provided: Company van and tablet.
• Working Hours: 8:00 AM-5:30 PM, Monday to Friday (42 hours/week).
• Lunch Allowance
• Attendance bonus
• Overtime Rates: Time and a third (Mon-Fri outside regular hours); Time and a half on optional Saturdays.

Reporting to the Service Manager, you will be responsible for servicing, maintaining and repairing a range of wastewater and pumping systems at customer sites.

Key responsibilities include

• Service, repair, commission and inspect wastewater treatment plants, pump stations, oil separators and rainwater harvesting systems
• Diagnose faults and complete repairs with a strong focus on first-time fix
• Conduct preventative maintenance and equipment inspections
• Carry out confined space entry activities safely and in accordance with procedures
• Complete detailed service reports using company PDA software
• Communicate effectively with customers, colleagues and support teams
• Carry out site-specific risk assessments before commencing work
• Maintain van stock and ensure vehicle checks are completed daily
• Keep customers informed of arrival times, progress updates and recommendations
• Promote service plans and upgrade opportunities where appropriate
• Ensure all work is completed in line with health, safety and quality standards

This role is predominantly field-based and lone working, requiring a high degree of self-motivation and organisation.

Essential Criteria

• Previous experience in a Field Service Engineer, Maintenance Engineer, Mechanical Engineer or similar role
• Full clean driving licence
• Strong fault-finding and troubleshooting skills
• Good IT skills, including Microsoft Office and mobile/PDA systems
• Excellent communication and customer service skills
• Ability to work independently and manage your own schedule
• Strong organisational and problem-solving abilities
• Physically capable of working in demanding site environments

Desirable Criteria

• Mechanical and/or Electrical Engineering experience
• Experience within wastewater, utilities, pumps or water treatment sectors
• Knowledge of sewage treatment plants and pumping stations
• Previous confined space working experience or certification

About Kingspan Light, Air + Water

Kingspan Light, Air + Water is a global division of the Kingspan Group, operating across 20 countries worldwide. We design, manufacture and service innovative solutions across water management, daylighting, smoke ventilation and environmental technologies. Our purpose is to create sustainable, high-performance buildings that improve safety, efficiency and environmental responsibility. Join a business that invests in its people, values innovation, and offers genuine opportunities for career progression. Kingspan is an equal opportunity employer, welcoming candidates from all backgrounds and experiences.