Customer Service & Sales Advisor

Antalis; Ellistown; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Company contributory pension and life

Flexible buy/sell holiday scheme

Eye care vouchers

Cycle to Work Scheme

Free Parking Provided

Job summary

Antalis is seeking a Customer Service & Sales Advisor to join our team. You will maintain and grow existing customer accounts, provide pricing and product information, and support Field Sales to expand the customer portfolio. Strong communication, a customer-first approach, and solid MS Office skills are essential.

Great role for developing a career in sales with a market-leading company, with varied responsibilities and opportunities to add value through pricing and services.

Qualifications

• Confidence in sales and cross-selling with a customer-first approach
• PC literate with a working knowledge of Microsoft Office
• Strong negotiation and relationship-building skills
• Excellent telephone manner
• Ability to prioritise workload and multitask activities
• Capability to demonstrate a high level of accuracy and attention to detail

Responsibilities

• Maintain and support existing customer accounts and encourage growth by recommending solutions and added value options in pricing, services and products.
• Respond to customer enquiries by providing prices, product information, quotes and samples.
• Use our CRM system to retain key information and communicate with the team.
• Support Field Sales in developing their customer portfolio and proactively selling products/services.
• Process Stock and Indent customer orders and ensure correct product is delivered on time.

Job description

Are you looking for a great opportunity to develop a new career as a Customer Service & Sales Advisor with a market-leading company? Then we would love to hear from you!

Antalis are looking for an enthusiastic individual with good communication skills, a customer-focused approach, an interest in sales and strong telephone skills to join us as a Customer Service & Sales Advisor.

This is a great opportunity to begin or develop a career in sales. All ranges of experience will be considered -it is your attitude and transferable skills which are important.

About the Role

• Maintain and support existing customer accounts and encourage growth by recommending solutions and offering added value options in pricing, services and products.
• Respond to customer enquiries by providing prices, product information, quotes and samples.
• Use our customer relationship management system to retain key information, deepen your relationship with and communicate with the wider team.
• Support the activity of Field Sales in the development of their customer portfolio by proactively selling products/services, and contribute towards action plans for a specific customer portfolio to improve customer satisfaction, increase market share, and increase profitability.
• Process Stock and Indent customer orders, completing the administrative processes to ensure the right product is delivered at the right time
• Maintain and support existing customer accounts and encourage growth by recommending solutions and offering added value options in pricing, services and products.
• Respond to customer enquiries by providing prices, product information, quotes and samples.
• Use our customer relationship management system to retain key information, deepen your relationship with and communicate with the wider team.
• Support the activity of Field Sales in the development of their customer portfolio by proactively selling products/services, and contribute towards action plans for a specific customer portfolio to improve customer satisfaction, increase market share, and increase profitability.
• Process Stock and Indent customer orders, completing the administrative processes to ensure the right product is delivered at the right time
• Responding to customer enquiries by providing prices, product information, quotes and samples
• Processing Stock and Indent customer orders - completing administrative processes to ensure the right product is delivered at the right time
• Using our Customer Relationship Management system to gather and retain key information to support the next call, deepening your relationships and communicating with the wider team
• Supporting the Field Sales team in developing their customer portfolio by proactively selling products/services
• Interacting and trading with suppliers by providing detailed order information to meet specific customer needs
• Maximising customer sales by offering added value options in pricing, services, and products

Benefits

• Company contributory pension and life assurance schemes
• Flexible buy/sell holiday scheme
• Eye care vouchers
• Cycle to Work Scheme
• Free Parking Provided

Requirements

• Confidence in sales and cross-selling with a customer-first approach
• PC literate with a working knowledge of Microsoft Office
• Strong negotiation and relationship-building skills
• Excellent telephone manner
• Ability to prioritise workload and multitask activities
• Capability to demonstrate a high level of accuracy and attention to detail