Customer Service & Sales Admin Specialist

Odysea; Greater London; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

BUPA Private medical

Pension

Training and development opportunities

Employee discount

Cycle to work scheme

Travel Card loan

Job summary

Odysea in Leyton, London is seeking a Customer Service Administrator with an entrepreneurial operating style and a passion for customer service. You will build effective relationships, provide sales and order processing support, and help solve problems while delivering excellent administration support to colleagues.

Based in Leyton and office-based, you will report to the Customer Service Executive and contribute to a fast-paced, high-performing team in a food-focused business that values care,

Qualifications

• Minimum 1 year experience in a customer service or sales-based role.
• Experience in an FMCG environment is advantageous.
• Experience in sales administration and liaising with different teams to problem solve.

Responsibilities

• Sales Support: assist sales team, prepare reports, provide product info, process orders.
• Order Management: entry, track shipments, resolve issues, coordinate deliveries.
• Customer Relationship Management: maintain CRM records, resolve complaints, build relationships.
• Sales Reporting and Analysis: prepare reports, analyze data, assist forecasts and budgets.
• Administrative Tasks: manage documents, schedule meetings, assist with presentations.

Skills

Customer service

Sales administration

Cross-functional collaboration

Excel

PowerPoint

Effective communication

Multicultural communication

Professional presence

Food passion

Tools

Microsoft Office

Job description

Odysea in Leyton, London is seeking a Customer Service Administrator with an entrepreneurial operating style and a passion for customer service. You will build effective relationships, provide sales and order processing support, and help solve problems while delivering excellent administration support to colleagues.

Based in Leyton and office-based, you will report to the Customer Service Executive and contribute to a fast-paced, high-performing team in a food-focused business that values care,