Customer Experience & Sales Admin Specialist

Odysea Limited; Greater London; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Competitive basic salary

BUPA Private medical

Pension

Training and development opportunities

Employee discount on products

Cycle to work scheme

Travel Card loan

Job summary

Odysea Limited in Leyton, London, is seeking a Customer Service Administrator to join our growing team. The role focuses on developing customer relationships, providing sales and order processing support, and delivering excellent administrative support to colleagues.

We require a minimum of 1 year in customer service or a sales-based role, with strong Excel/PowerPoint skills and the ability to liaise across cultures.

Qualifications

• Minimum 1 year experience in customer service or sales.
• Experience in FMCG is advantageous.
• Experience building internal and external relationships.
• Proficient with Microsoft Office, especially Excel & PowerPoint.
• Excellent communicator across cultures.
• Passion for food and familiarity with Mediterranean cuisines.

Responsibilities

• Assist the sales team with schedules, reports, and administrative support.
• Handle inquiries, provide product information, pricing, and availability.
• Process orders accurately and coordinate with relevant departments.
• Manage order entry and track shipments; coordinate with logistics for delivery.
• Maintain CRM records and resolve customer issues promptly.
• Prepare regular sales reports and analyze data for trends.
• Coordinate meetings, travel, and prepare sales materials.

Skills

Customer service

Sales support

Relationship building

Communication

Tools

Excel

PowerPoint

CRM system

Job description

Odysea Limited in Leyton, London, is seeking a Customer Service Administrator to join our growing team. The role focuses on developing customer relationships, providing sales and order processing support, and delivering excellent administrative support to colleagues.

We require a minimum of 1 year in customer service or a sales-based role, with strong Excel/PowerPoint skills and the ability to liaise across cultures.