Customer Service Representative & Retail Support

MooGoo Skin Care UK; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A growing skincare brand in the UK is looking for a Customer Service Representative. In this entry-level role, you'll handle customer queries, support retail sales, and maintain CRM records. Candidates should have at least 2 years of experience in a customer service role, excellent communication skills, and a proactive mindset. This full-time position is located in North West London and offers a vibrant, supportive work environment.

Qualifications

• Minimum 2 years’ experience in customer service or sales.
• Skilled at managing multiple tasks with accuracy.
• Driven to achieve KPIs while maintaining service quality.

Responsibilities

• Handle customer and stockist queries via phone and email.
• Process and manage orders using NetSuite.
• Maintain accurate CRM records.
• Support sales and retail marketing teams.

Skills

Excellent written and verbal communication skills

Proactive and organized

Strong problem solver

Customer-focused

Friendly and positive attitude

Tools

CRM systems

Microsoft Office

Job description

Customer Service Representative & Retail Support

Direct message the job poster from MooGoo Skin Care UK

Love skincare? Thrive in a fast‑paced, people‑focused environment? We’re looking for an experienced Customer Service Representative to bring energy, initiative and creativity to our growing UK team. If you’re organised, proactive and love problem‑solving - you might be just who we’re looking for.

About Us

We’re more than just a skincare brand – we’re a community of people who care deeply about creating products that make a real difference. At MooGoo, we believe in the power of gentle, effective, and natural ingredients that feel great and are safe for everyone.

As a rapidly growing company, we’re driven by quality, integrity and genuine care for our customers. It’s an exciting time to join us – if you’re looking to be part of a brand that values initiative, teamwork, and integrity, this is where you belong!

About the Role

We’re looking for a confident and proactive Customer Service Representative to join our small, friendly and growing UK team. You’ll be the first point of contact for customers and stockists, providing exceptional service and accurate information while also supporting retail sales and marketing activities.

This is an in‑office role based in North West London, easily accessible by train and bus. You’ll be part of a supportive, hardworking, and results‑driven team working in a fast‑paced, collaborative environment that values good vibes, teamwork & quality work.

Key Responsibilities

• Handle customer and stockist queries via phone and email
• Quickly process and manage orders using NetSuite (training provided)
• Maintain accurate CRM records
• Support sales and retail marketing teams, including sending EDMs and product send‑outs
• Respond to social media comments and DMs in our brand tone
• Take initiative to resolve issues efficiently
• Meet KPIs and manage multiple priorities confidently

About You

• Minimum 2 years’ experience in an office‑based customer service, sales or similar role
• Excellent written and verbal communication skills
• Proactive, organised, and confident under pressure
• Skilled at managing multiple tasks with accuracy and care
• Strong problem solver with initiative and attention to detail
• Confident using CRM systems and Microsoft Office
• Friendly, positive, and customer‑focused
• Driven to achieve KPIs while maintaining high standards of service and quality

How to Apply

Along with an up‑to‑date CV, please include a personalised cover letter explaining why you’d be the right fit for the MooGoo team, drawing on your personal and professional achievements.

Please include contactable references.

Seniority level

• Entry level

Employment type

• Full‑time

Industries

• Personal Care Product Manufacturing