Customer Service Pro — Retention & Referral Growth

ConvaTec Inc; Runcorn; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Target Incentive

Private Medical

Pension Scheme

Job summary

Amcare Group in the UK is seeking a Customer Service Representative to deliver outstanding care, respond to queries promptly, and process orders efficiently.

You will support customers by phone, email and post, maintain CRM records, and drive referrals while building long-term relationships with healthcare professionals.

The role requires empathy, strong communication, and the ability to work with internal and external stakeholders to meet KPI targets.

Qualifications

• 1–2 years of practical customer service experience.
• High empathy and active listening skills.
• Ability to work with internal and external stakeholders.
• Excellent verbal, written and face-to-face communication.
• Proficiency in Word, Excel and note taking.
• Confidentiality and discretion in communications.

Responsibilities

• Support customers by phone, electronically and face to face.
• Process orders via inbound and outbound channels (phone, email, post).
• Respond promptly to customer and colleague enquiries.
• Maintain complete and accurate CRM records of interactions.
• Maximise referral opportunities and pass leads to the appropriate specialist.
• Develop relationships to strengthen retention and client satisfaction.
• Meet KPI targets and manage workload with priority and multitasking.
• Communicate clearly with healthcare professionals.

Skills

Empathy

Active listening

Communication

Organization

Multitasking

Teamwork

KPI driven

CRM software

Telephone etiquette

Note taking

Tools

CRM software

MS Word

MS Excel

Prescription system

Job description

Amcare Group in the UK is seeking a Customer Service Representative to deliver outstanding care, respond to queries promptly, and process orders efficiently.

You will support customers by phone, email and post, maintain CRM records, and drive referrals while building long-term relationships with healthcare professionals.

The role requires empathy, strong communication, and the ability to work with internal and external stakeholders to meet KPI targets.