Customer Service & Resolution Specialist

Go Traffic Management Limited; Kidlington; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Full benefits package

Armed Forces-friendly

Job summary

Network Plus is seeking a Customer Service Advisor based in Kidlington to handle customer and client enquiries by phone, website, and email. You will deliver excellent service, manage information databases, and ensure tasks are completed accurately and on time.

Reporting to Christine Graham, you will work full-time in the Thames department, contributing to KPI and SLA targets while providing a positive customer experience.

Qualifications

• Experience of working within the Utilities sector is desired but not essential.
• Ideally you’ll come from a customer service background.
• IT and system literate.
• Able to work in an organised manner to meet important deadlines.

Responsibilities

• Ensure the highest level of customer service is achieved to external and internal customers, providing excellent customer satisfaction every time.
• Ensure that client and customer operational requirements are met in a professional and efficient manner, by managing time efficiently and prioritising contacts accordingly.
• Maintain and update customer and company/client information databases and ensure that all issues are recorded thoroughly and escalated appropriately.
• Manage the resolution of customer complaints within given timescales and keeping within company KPI’s and SLAs.

Skills

Customer service

IT literacy

Time management

Organizational skills

Job description

Network Plus is seeking a Customer Service Advisor based in Kidlington to handle customer and client enquiries by phone, website, and email. You will deliver excellent service, manage information databases, and ensure tasks are completed accurately and on time.

Reporting to Christine Graham, you will work full-time in the Thames department, contributing to KPI and SLA targets while providing a positive customer experience.