Customer Service Advisor

Go Traffic Management Limited; Begbroke; On-site; GBP 27,000 - 28,000; Full time

Job summary

Network Plus is seeking a Customer Service Advisor to manage customer and client enquiries via telephone, website, and email channels from its Kidlington site.

Reporting to the Thames department, the role emphasises excellent service, accurate daily task completion, and efficient information management to support client operations and satisfaction.

Qualifications

• Experience in the Utilities sector is desirable.
• Background in customer service.
• IT literate with basic systems knowledge.
• Organised and deadline-driven, able to manage multiple tasks.

Responsibilities

• Ensure the highest level of customer service for external and internal customers and achieve satisfaction.
• Meet client and customer operational requirements efficiently by prioritising contacts.
• Maintain and update customer and company databases and log issues with thorough notes.
• Resolve customer complaints within given timescales while adhering to KPI and SLA targets.

Skills

Customer service background

Utilities sector

IT literacy

Organised

Job description

Customer Service Advisor

Department: Thames

Employment Type: Full Time

Location: Kidlington

Reporting To: Christine Graham

Compensation: £27,000 - £28,000 / year

Description

As a Customer Service Advisor, you will be responsible for managing an array of customer and client enquiries via telephone, website and email channels, demonstrating excellent customer satisfaction and ensuring all daily tasks are completed accurately and consistently.

Key Responsibilities

• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• Ensure that all client and customer operational requirements are met in a professional and efficient manner, by managing your time efficiently and prioritising contacts accordingly
• Maintain and update customers and company/client information databases and ensure that all issues are recorded thoroughly and escalated appropriately
• Manage the resolution of customer complaints within given timescales and keeping within company KPI’s and SLAs

Skills, Knowledge & Expertise

• Experience of working within the Utilities sector is desired but not essential
• Ideally, you’ll come from a customer service background
• IT and system literate
• Able to work in an organised manner to meet important deadlines

Job Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - https://networkplus.co.uk/privacy-and-cookie-policy.