Customer Resolution & Experience Specialist

Contract Personnel Limited; Broadland; On-site; GBP 17,908 - 20,664; Full time

Benefits offered by this job

Perkbox access

Birthday day off

Wellbeing programme

Life assurance

Group pension

Private medical insurance

On-site parking

Job summary

Contract Personnel Limited is seeking a friendly, organised administrator to deliver excellent service as the first point of contact for customer phone calls and emails. Based at the Head Office in Norwich, the role operates on a 4 on/4 off rota with shifts including weekdays 12:00–20:00 and weekends 08:00–18:00.

Responsibilities include supporting the Customer Resolution function, monitoring lone-working safety, handling enquiries, and performing general admin tasks such as scanning and

Qualifications

• Previous experience in administrative, customer service, or support roles in fast-paced environments.
• Excellent attention to detail with high accuracy in record-keeping.
• Strong written and verbal communication across all levels.
• Ability to handle confidential information in line with GDPR and relevant legislation.

Responsibilities

• Provide administrative support to the Customer Resolution function and handle customer queries.
• Support lone-working safety monitoring and out-of-hours compliance oversight.
• Be the first point of contact for customer enquiries and escalate as needed.
• Carry out general admin duties such as scanning and uploading documents.

Skills

Attention to detail

Communication

IT skills

Admin experience

GDPR/compliance

Tools

Microsoft 365

Internal systems

Job description

Contract Personnel Limited is seeking a friendly, organised administrator to deliver excellent service as the first point of contact for customer phone calls and emails. Based at the Head Office in Norwich, the role operates on a 4 on/4 off rota with shifts including weekdays 12:00–20:00 and weekends 08:00–18:00.

Responsibilities include supporting the Customer Resolution function, monitoring lone-working safety, handling enquiries, and performing general admin tasks such as scanning and