Customer Service Representative (Swedish Speaking)

Sammons Recruitment Ltd; Aldershot; Presencial; GBP 27.000 - 36.000; Jornada completa

Descripción de la vacante

Sammons Recruitment Ltd in Aldershot is seeking a versatile, customer-focused professional to join a role that blends customer service, administration and sales. Salary range £26,500–£35,800 per annum with a January 2027 start date and the chance to develop product knowledge while building strong customer relationships.

Fluency in Swedish is required to communicate confidently with customers by phone and email.

Formación

• Fluent Swedish with confident verbal and written communication.
• Experience in a customer-facing role in customer service, sales or telesales.
• Excellent communication and relationship-building skills.
• Strong administrative skills with accuracy and attention to detail when processing orders.
• Good IT skills including Microsoft Office; SAP experience is advantageous.

Responsabilidades

• Act as a first point of contact for customer enquiries, providing professional and helpful support.
• Communicate confidently with Swedish-speaking customers, handling enquiries by telephone and email.
• Process standard and bespoke orders accurately, ensuring customer requirements are met.
• Advise customers on product suitability and offer alternatives where items are unavailable.
• Build and maintain strong relationships with customers, sales representatives and internal teams.
• Handle account queries and customer complaints professionally, ensuring issues are resolved promptly.
• Identify opportunities to upsell products and secure additional orders.
• Monitor open orders, coordinate deliveries and maintain accurate customer records.

Conocimientos

Fluency in Swedish

Customer-facing experience

Excellent communication

Administrative skills

Microsoft Office

Herramientas

SAP

Descripción del empleo

What's on Offer?

• Salary: £26,500 - £35,800 per annum
• Location: Aldershot
• Start date: January 2027
• A varied role combining customer service, administration and sales.
• The opportunity to develop product knowledge and build strong customer relationships.

Key Responsibilities

• Act as a first point of contact for customer enquiries, providing professional and helpful support.
• Communicate confidently with Swedish-speaking customers, handling enquiries by telephone and email.
• Process standard and bespoke orders accurately, ensuring customer requirements are met.
• Advise customers on product suitability and offer alternatives where items are unavailable.
• Build and maintain strong relationships with customers, sales representatives and internal teams.
• Handle account queries and customer complaints professionally, ensuring issues are resolved promptly.
• Identify opportunities to upsell products and secure additional orders.
• Monitor open orders, coordinate deliveries and maintain accurate customer records.

Skills, Experience, and Training Requirements

• Fluency in Swedish, with the ability to communicate confidently with customers both verbally and in writing.
• Experience in a customer-facing role, ideally within customer service, sales or telesales.
• Excellent communication and relationship-building skills.
• Strong administrative skills, accuracy and attention to detail when processing orders.
• Good IT skills, including Microsoft Office; experience using SAP would be advantageous.
• The ability to manage competing priorities, meet deadlines and remain calm under pressure.
• A proactive approach to problem-solving and delivering excellent customer service.

Our Ideal Candidate

• A fluent Swedish speaker who enjoys communicating with customers and building lasting relationships.
• A confident and professional communicator with a customer-first attitude.
• A commercially minded individual who can recognise sales opportunities and recommend suitable products.
• An organised, detail‑oriented team player who takes pride in delivering a high standard of service.
• Someone available to commence employment in January 2027.

Commitment to Diversity and Inclusion

Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications.