Customer Service Representative - German Speaking

TE Connectivity; Leamington Hastings CP; On-site; GBP 23,000 - 29,000; Full time

Job summary

TE Connectivity in Hastings is seeking a German-speaking Customer Service Representative to join our team. You will act as a key contact for German-speaking customers, guiding them through the order process and delivering an outstanding service experience.

You will use your German and English language skills to manage orders, provide updates, handle quotes and returns, and collaborate with Account Managers to ensure on-time delivery and customer satisfaction.

Qualifications

• Fluent German and English in writing and speaking.
• Experience in customer service, support, or order management.
• Strong communication and relationship-building skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-first mindset.

Responsibilities

• Manage customer orders, order changes, and customer enquiries in German and English.
• Provide customers with updates on order status, delivery schedules, and product information.
• Process quotations, returns, and related documentation.
• Resolve customer issues promptly and identify effective solutions.
• Build and maintain strong relationships with customers and internal stakeholders.
• Collaborate with Account Managers to support customer requirements.
• Monitor customer backlogs and support on-time delivery performance.
• Contribute to continuous improvement initiatives that enhance customer satisfaction and operational efficiency.

Skills

German-English fluency

Customer service experience

Communication skills

Organizational skills

Multitasking

Customer-first mindset

Tools

Microsoft 365

SAP

Salesforce

Job description

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

We are looking for a customer-focused German-Speaking Customer Service Representative to join our team in Hastings. In this role, you'll be a key point of contact for customers, supporting them throughout the order process and delivering an outstanding customer experience. You'll use your German and English language skills to support our customer base, including German-speaking accounts.

Job Requirements

• Manage customer orders, order changes, and customer enquiries in German and English.
• Provide customers with updates on order status, delivery schedules, and product information.
• Process quotations, returns, and related documentation.
• Resolve customer issues promptly and identify effective solutions.
• Build and maintain strong relationships with customers and internal stakeholders.
• Collaborate with Account Managers to support customer requirements.
• Monitor customer backlogs and support on-time delivery performance.
• Contribute to continuous improvement initiatives that enhance customer satisfaction and operational efficiency.

What Your Background Should Look Like

• Fluent German and English language skills, both written and spoken.
• Previous customer service, customer support, or order management experience
• .Strong communication and relationship-building skills.Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills and a customer-first mindset.
• Proficiency in Microsoft 365 applications.
• SAP and Salesforce experience is advantageous but not essential.

Why Join Us?

At TE Connectivity, you'll be part of a collaborative team where your ideas and contributions make an impact. We offer opportunities for development, continuous learning, and career growth while helping deliver exceptional experiences for our customers.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork