Customer service executive (M/F/D)

TE Connectivity; Swindon; On-site; GBP 26,000 - 32,000; Full time

Job summary

TE Connectivity in Swindon is seeking a customer-focused professional to manage UK account partner interfaces, process orders in SAP, and handle quotes and returns. You will work with sales and support teams to ensure on-time delivery and smooth customer interactions.

Ideal candidates have strong communication, organise work under pressure, and are proactive team players with proficiency in Outlook, Word and Excel.

Qualifications

• Experience handling customers in a customer-oriented environment.
• Excellent interpersonal and telephone manner.
• Able to communicate with customers and internal teams.
• Proactive, flexible, and team-focused.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Be the primary day-to-day interface for assigned UK account partners.
• Carry out contract reviews on orders/schedules and process them within SAP.
• Progress and expedite orders as requested; process requests for quotations.
• Process customer returns; investigate credit/debit requests and queries.
• Conduct regular reviews with your account base on OTD and backlog.
• Review, action, and issue all relevant order-related reports; follow TESOG policies.

Skills

Interpersonal skills

Communication

Teamwork

Organised

Attention to detail

Customer-focused

Problem-solving

Tools

SAP

Outlook

Word

Excel

Job description

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity's Customer Service teams interact with customers and company sales representatives to handle a variety of pre-sales and post-sales service functions. They use phone, email, and the internet to manage customer correspondence and internal enquiries. They also investigate and resolve customer complaints. A key focus of the role is developing strong working relationships with customers and internal support functions.

Your New Role

• Be the primary day-to-day interface for assigned account partners in the UK
• Carry out contract reviews on orders/schedules and process them within SAP
• Progress and expedite orders as requested.Process requests for quotations
• Process customer returns.Investigate credit and debit requests and queries, issuing credits/debits where necessary
• Conduct regular reviews with your account base to discuss OTD (On-Time Delivery), backlog, and general support issues.
• Review, action, and issue all relevant order-related reports
• Follow TESOG policies and procedures
• Proactively perform quote follow-up activities

Your Ideal Background

• Excellent interpersonal skills and telephone manner
• Ability to communicate effectively with customers and people at all levels of the organisation
• Proactive and flexible attitude with a strong team focus
• Organised and methodical approach with excellent attention to detail
• Demonstrable experience handling customers in a highly customer-oriented environment
• SAP experience preferred but not essential
• Ability to work under pressure and meet tight deadlines
• Experience using Outlook, Word, and Excel