Customer Experience & Orders Specialist

TE Connectivity; Leamington Hastings CP; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Bonus plans

Health incentives

Stock purchase program

Community outreach

Employee resource group

Job summary

TE Connectivity in Hastings is seeking a Customer Service Representative to be the main contact for customers through the order process, ensuring a standout experience. You will collaborate with Sales, Supply Chain, and Finance to resolve queries and keep orders moving smoothly.

The role emphasizes strong communication, attention to detail, and the ability to manage multiple priorities in a fast-paced environment while supporting continuous improvement initiatives.

Qualifications

• Previous customer service or customer support experience.
• Strong communication and relationship-building skills.
• Excellent organization and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills and a customer-first mindset.
• Proficiency in Microsoft 365 applications.
• SAP experience is an advantage but not essential.
• Experience working with continuous improvement or Lean principles is beneficial.

Responsibilities

• Manage customer orders, changes, and enquiries.
• Provide updates on order status, deliveries, and products.
• Process quotations and returns.
• Resolve customer issues and identify effective solutions.
• Build strong relationships with customers and internal stakeholders.
• Work with Account Managers to support customer needs.
• Monitor customer backlogs and support on-time delivery performance.
• Contribute to continuous improvement initiatives that enhance the customer experience.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Multitasking

MS 365

SAP experience

Lean principles

Tools

SAP

Job description

TE Connectivity in Hastings is seeking a Customer Service Representative to be the main contact for customers through the order process, ensuring a standout experience. You will collaborate with Sales, Supply Chain, and Finance to resolve queries and keep orders moving smoothly.

The role emphasizes strong communication, attention to detail, and the ability to manage multiple priorities in a fast-paced environment while supporting continuous improvement initiatives.