Customer Service Advisor - Natwest/Ulsterbank Belfast

TieTalent; Lisburn; On-site; GBP 23,580 - 28,820; Full time

Benefits offered by this job

Savings Discounts

Wellbeing Resources

Workplace Pension

Monthly Awards

Job summary

A leading recruitment agency in Northern Ireland is seeking a Customer Service Advisor to provide excellent customer service and financial guidance. This full-time role involves proactive customer engagement and maintaining strong relationships, ensuring compliance with regulations. Ideal candidates will have prior customer service experience and exceptional communication skills. The position offers a competitive salary and various well-being perks.

Qualifications

• Experience in a customer service environment with relationship management.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.

Responsibilities

• Provide proactive service to help customers meet their financial goals.
• Deliver outstanding customer service at first point of contact.
• Educate customers on various banking service options.

Skills

Customer service experience

Strong organizational skills

Excellent communication skills

Technology skills (Microsoft Office)

Customer-focused attitude

Job description

Overview

Customer Service Advisor - Natwest/Ulsterbank Belfast

Location: Belfast City Centre, Northern Ireland, United Kingdom

3 weeks ago Be among the first 25 applicants

Details

• Salary: £26,200 annual salary
• Location: Natwest Belfast City Centre
• Shifts: Full time — 40 hours per week
• Hours: 07:00 to 23:00
• Start date: Various through Aug/Sept 2025
• Probity requirements: Credit, Criminal, Sanctions and Fraud checks; evidence of last 2 years employment history and last 5 years address history

What you get from us

• Perks at Work – Savings Discounts / Free Online Classes
• Help@Hand – Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GP’s, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness – up to £10,000
• Cycle to Work Scheme
• Eye care support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards – For the best of the best
• Refer-A-Friend earns up to £1,200
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress – Here to support TP journey

Job responsibilities

• Provide a proactive and reactive service to help customers meet their financial arrangements in line with their goals
• Gain tools and training via company lead Training and Grad Bay
• Deliver outstanding customer service at first point of contact to support organisational goals
• Educate customers on the different ways to bank and help them choose appropriate service options
• Complete processes and procedures accurately and compliantly, ensuring a seamless customer experience
• Take appropriate actions to deliver good customer outcomes, reviewing gaps and mitigating where needed

What you'll do

• Conduct financial reviews with customers and provide accurate information to help them decide on financial products and services
• Manage your diary and balance proactive conversations with planned customer meetings
• Support the bank’s way of working to help as many customers as possible
• Maintain relationships with colleagues to support customers and align with wider business aims
• Resolve complaints and errors quickly and restore customer trust
• Ensure each customer interaction leaves them satisfied that their needs were met

Required skills and qualifications

• Experience in a customer service environment with relationship management
• Strong organisational and time management skills aligned to performance measures
• Excellent verbal and written communication skills
• Experience in a regulatory environment
• Good technology skills with the ability to use Microsoft Office
• A customer-focused attitude

Disclaimers

Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through official channels (UK phone number, text, Teleperformance or talent.icims email address). If you receive suspicious communications, disregard and report the incident. Your security is our priority.

Note: Only candidates who meet specific language proficiency scores will be able to proceed on this campaign. If you pass the assessment but do not meet the language requirement, we will endeavour to find other suitable roles, but this may not be possible. We reserve the right to reject your application.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Technology, Information and Internet

Referrals increase your chances of interviewing at TieTalent by 2x