Customer Service Representative - Bellshill

AB Volvo; Bellshill; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Pension scheme

Health care plan

Car scheme

Holidays 25 days +

Employee discounts

Life assurance

Wellness programs

Job summary

Volvo Group in Bellshill is seeking a Customer Service Representative to deliver high-quality support to customers, dealers, and partners for trucks, parts, services, and warranties. You will resolve inquiries, process orders, and maintain CRM records to drive timely solutions.

With a focus on accurate information, strong communication, and teamwork, you will help uphold our reliability and customer satisfaction across the Volvo Group network in the UK.

Qualifications

• ,
• Previous experience in customer service, preferably in automotive, logistics, or heavy equipment industries
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Basic technical understanding of vehicles or willingness to learn
• Proficiency in CRM systems and Microsoft Office

Responsibilities

• Act as the first point of contact for customer inquiries via phone, email, or digital platforms
• Provide accurate information on Renault Trucks products, services, parts, and warranties
• Coordinate with dealers, service centers, and internal departments to resolve issues
• Handle order processing, tracking, and follow-ups for parts and services
• Manage and document customer interactions in CRM systems
• Escalate complex or technical issues to appropriate teams
• Support aftersales services, including maintenance scheduling and service updates
• Ensure compliance with company policies and service standards
• Maintain strong customer relationships and deliver a positive brand experience

Skills

Customer service

Communication

Multitasking

Microsoft Office

Tools

CRM systems

Job description

Customer Service Representative (CSR) – Bellshill

Salary: Competitive + life assurance + health care plan + car scheme + pension + holidays + industry leading discounts & more fantastic benefits

Shifts: Monday to Friday (9am – 6pm)

As Customer Service Representative (CSR) you will be responsible for delivering high-quality support to customers, dealers, and partners. You will ensure timely resolution of inquiries related to trucks, parts, services, and warranties while maintaining Volvo’s strong reputation for reliability and customer satisfaction.

What you will do

• Act as the first point of contact for customer inquiries via phone, email, or digital platforms


• Provide accurate information on Renault Trucks products, services, parts, and warranties


• Coordinate with dealers, service centers, and internal departments to resolve issues


• Handle order processing, tracking, and follow-ups for parts and services


• Manage and document customer interactions in CRM systems


• Escalate complex or technical issues to appropriate teams


• Support aftersales services, including maintenance scheduling and service updates


• Ensure compliance with company policies and service standards


• Maintain strong customer relationships and deliver a positive brand experience

What's in it for you?

• Pension scheme: Matched up to 5% of your salary, including death in service cover.


• Health Care Plan: Benefit from a free comprehensive health care plan provided by BHSF for you and your family.


• Employee Assistance Programme: Take advantage of our wellness, mindfulness, and counselling services to support your overall well-being.


• Generous holiday allowance: Start with 25 days and watch it grow to 30 days with length of service, plus bank holidays.


• Exclusive discounts on a range of purchases: Save on shopping vouchers, cinema tickets, holidays, travel, and more through MyActiveDiscounts and MyGymDiscounts.


• Enhanced family-friendly policies: We value work-life balance and offer enhanced family-friendly policies, including maternity leave with 6 months full pay and 6 months half pay, as well as 5-week paternity leave.

Experience required:

• Previous experience in customer service, preferably in automotive, logistics, or heavy equipment industries


• Strong communication and interpersonal skills


• Ability to multitask and work in a fast-paced environment


• Basic technical understanding of vehicles or willingness to learn


• Proficiency in CRM systems and Microsoft Office

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm.