Customer Service Representative - Cambridge

Volvo Trucks; Ely; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Quarterly bonus

Pension plan

25 days holiday

Healthcare & dental

Enhanced leave

Gym memberships

Volvo training

Job summary

Volvo Trucks Cambridge is seeking a proactive Customer Service Representative to manage the reception, greet customers and coordinate service appointments. You will act as the main contact for customers and support the workshop with progress updates and invoice preparation at vehicle handover.

We value organised, customer-focused professionals with IT know-how (Excel, Outlook) and a positive, team-oriented approach.

Qualifications

• Excellent customer service skills for face-to-face and telephone interactions.
• Able to work in a fast-moving reception environment.
• Proactive in identifying customer needs and offering solutions.
• Strong attention to detail and flexibility to change priorities.

Responsibilities

• Manage reception area and be main contact for customers.
• Schedule service appointments and MOTs and follow up with customers.
• Coordinate with workshop on progress and obtain timely work authorisation.
• Prepare and provide invoices at vehicle collection and resolve queries.
• Carry out site administration.

Skills

Customer service

Organised

Team oriented

IT skills (Excel, Outlook)

Tools

Excel

Outlook

Job description

Customer Service Representative (CSR) - Cambridge

Salary up to £28k + bonus + overtime!

At Volvo Trucks, we are committed to driving progress and shaping the future of transport solutions. We are currently looking for a dedicated and customer-focused Customer Service Representative to join our dynamic team at our Cambridge dealership

• Competitive salary . (depending on experience)
• Bonus, paid quarterly
• Generous Company pension plan
• 25 days holiday raising to 30 days with service + bank holidays
• Healthcare plan with access to dental insurance
• Enhanced paternity/maternity/foster leave
• Many benefits for yourself, family and friends including gym memberships, travel, hotel, theme park days +++ many more
• Ongoing Volvo training and career development opportunities

Who are you?

• you have the ability to work in an organised manner within a fast moving environment
• Good customer service skills both face to face and via telephone
• Be proactive in identifying customer needs and find solutions
• attention to detail
• Flexible and positive approach to changing cirumstances/priorities
• team oriented
• Good level of IT skills to include Excel, outlook

What Will You Be Doing

A busy fast paced role based in reception area

• Manage reception area and be main point of contact for customers
• Schedule service appointments/MOTs and follow up with customers
• Liaise and coordinate with workshop and customers on progress, ensure timely authorisation for all work is received
• Preparation and provision of invoices to customers at point of vehicle collection, resolve any queries
• carry out site administration

We value your data privacy and therefore do not accept applications via mail.

Who We Are And What We Believe In

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.