Apprentice CSR

Renault Trucks; West of England; On-site; GBP 11,000 - 18,000; Full time

Job summary

Renault Trucks Avonmouth is seeking an Apprentice Service Advisor (CSR) for a 12-month programme, followed by a 3-month EPA period. You will learn front-of-house customer service, develop communication and problem-solving skills, and prepare for the End Point Assessment.

On-site training with the Renault Trucks team in Avonmouth, Bristol, commuting weekly hours and a supportive learning environment. The role includes working 40 hours per week, with structured online and in-centre learning, aimed

Qualifications

• You enjoy a fast paced environment and will be keen to learn how to juggle tasks and priorities.
• You enjoy meeting and conversing with people.
• You enjoy computer systems and like to learn new processes.

Responsibilities

• Understand and perform front of house customer service tasks efficiently and effectively.
• Develop skills in communication, problem-solving, and professional conduct.
• Prepare for the End Point Assessment and demonstrate competence according to the apprenticeship standard.

Skills

Customer service

Communication

Problem solving

Organisation

Microsoft Teams

Tools

Microsoft Teams

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What You Will Do

Apprentice Service Advisor (CSR), based Avonmouth, Bristol

Apprenticeship Duration: 12 months, followed by a 3-month End Point Assessment (EPA) period

Learning: Combination of online learning and in-centre assessments

Overview

• Understand and perform front of house customer service tasks efficiently and effectively
• Develop skills in communication, problem-solving, and professional conduct
• Prepare for the End Point Assessment and demonstrate competence according to the apprenticeship standard

The role of a CSR within Renault Truck Commercials provides the first impression to our customers, either by phone or face to face when they come into the dealership. This role is a key link between the customer, the workshop, invoicing and the Manager, so excellent communication skills are at the core of a CSR's role. There will also be computer systems to learn alongside working on Microsoft applications including Teams.

Whilst undertaking the apprenticeship, you will be on site working alongside our team of CSRs, Parts Advisors, Workshop Manager and liaising with many internal stakeholders. This is an excellent opportunity to start a career within the global brand of Renault Trucks.

About You

• You enjoy a fast paced environment and will be keen to learn how to juggle tasks and priorities
• You enjoy meeting and conversing with people
• You enjoy computer systems and like to learn new processes

Hours: Mon-Fri 8am to 5pm (40 hours a week)

Pay:

• 16-17 yrs £8.24
• 18-20 yrs £11.18
• 21+ yrs £12.71

Benefits

• 25 days rising to 30 days with service
• pension scheme with employer contribution of up to 5%
• healthcare cash back scheme
• discounts across retailers, cinemas and theme parks ++
• discounted leasing/contract hire scheme

Who We Are And What We Believe In

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm.