Service Advisor

AB Volvo; Ospringe; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Overtime pay

Alternate Saturday mornings (paid)

Job summary

Renault Truck Commercials' Faversham in Kent is seeking a Service Advisor to deliver outstanding customer service and promote workshop products and services. You will be the first contact for customers, connecting workshop and service teams while assisting with admin and invoicing tasks.

The role requires clear communication, a proactive approach, and the ability to support a busy service department on a Monday–Friday 06:00–14:00 shift with alternate Saturday mornings.

Qualifications

• Experience as a Vehicle Dealership Service Advisor is preferred.
• Strong communication with customers, written and verbal.
• Ability to support admin tasks and invoicing processes.

Responsibilities

• Serve as the first point of contact for face-to-face and phone customers.
• Act as a bridge between workshop and service areas within the business.
• Support admin and invoicing functions and promote Workshop Services.
• Assist with parts familiarity and product information when needed.

Skills

Excellent communication

Customer service

Face-to-face interaction

Telephone handling

Job description

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Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

Renault Truck Commercials' prestigious Faversham in Kent dealership is looking for an excellent Vehicle Dealership experienced Service Advisor to provide excellent customer service and promote our Workshop Services and Products.

This position is the first point of contact for both face to face and telephone customers and is a central position between the workshop and service areas of the business as well as involvement in the support of admin and invoicing functions.

Mon-Fri 06.00 to 14.00 with alternate Saturday mornings, paid at time and a half.

Basic is up to £33,000 (DOE),with overtime paid at time and a half.

• Familiarisation of book times
• Familiarisation with Vehicle parts.
• Understanding of relevant systems relating to the Service Department including changes and on-going developments.
• Interested in product development by reading relevant technical information issued.
• Good communication skills, both written and oral.

Renault Truck Commercials is an Equal Opportunities Employer

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.