Apprentice CSR

AB Volvo; Dunstable; On-site; GBP 9,000 - 11,000; Full time

Benefits offered by this job

Pension scheme with employer contrib.

25–30 days annual leave

Discounts across retailers

Job summary

Volvo Group in Dunstable is offering an Apprentice Service Advisor (CSR) position. This 12‑month apprenticeship includes an EPA period and blends online learning with in-centre assessments.

You will support front-of-house customer service tasks, learn communication and problem-solving, and liaise with workshop teams to ensure smooth service experiences. On completion, opportunities within Renault Trucks and Volvo Group await.

Qualifications

• Strong communication and customer service aptitude.
• Ability to learn processes and adapt to new systems.
• Commitment to completing End Point Assessment (EPA).

Responsibilities

• Deliver front-of-house customer service efficiently.
• Develop communication, problem-solving and professional conduct skills.
• Prepare for End Point Assessment and apprenticeship standard.

Skills

Communication skills

Problem-solving

Customer service

MS Office / Computer skills

Tools

Microsoft Teams

Microsoft Office

Job description

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Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

Apprentice Service Advisor (CSR), based Dunstable Beds

Apprenticeship Duration: 12 months, followed by a 3-month End Point Assessment (EPA) period

Learning: Combination of online learning and in-centre assessments

Overview:

• Understand and perform front of house customer service tasks efficiently and effectively
• Develop skills in communication, problem-solving, and professional conduct
• Prepare for the End Point Assessment and demonstrate competence according to the apprenticeship standard

The role of a CSR within Renault Truck Commercials provides the first impression to our customers, either by phone or face to face when they come into the dealership. This role is a key link between the customer, the workshop, invoicing and the Manager, so excellent communication skills are at the core of a CSR's role. There will also be computer systems to learn alongside working on Microsoft applications including Teams.

Whilst undertaking the apprenticeship, you will be on site working alongside our team of CSRs, Parts Advisors, Workshop Manager and liaising with many internal stakeholders. This is an excellent opportunity to start a career within the global brand of Renault Trucks.

• You enjoy a fast paced environment and will be keen to learn how to juggle tasks and priorities
• You enjoy meeting and conversing with people
• You enjoy computer systems and like to learn new processes

Hours: Mon-Fri 8am to 5pm (40 hours a week)

Pay: Dependent on your age, the apprentice rates will be as follows:

• 25 days rising to 30 days with service
• pension scheme with employer contribution of up to 5%
• discounts across retailers, cinemas and theme parks ++

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Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.