Customer Service Representative - Reading

AB Volvo; Reading; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

33 days holiday including bank holiday

Life assurance

Company pension

Healthcare plan

Enhanced paternity/maternity/foster

Referral schemes £1000

Discounts for family/friends

Job summary

Volvo Group's Volvo Trucks Reading is seeking a Customer Service Representative to be the first point of contact for customers, handling inquiries from check-in through collection and coordinating with the workshop. The role focuses on delivering an outstanding service experience, maintaining clear communication, and supporting aftersales, warranties, and orders in a busy fleet service environment.

You should bring experience in Truck Service Advisor or similar roles, strong IT and admin skills,

Qualifications

• Previous experience as Truck Service Advisor, Commercial Vehicle Service Advisor, or in a similar aftersales customer service role (relevant experience).
• Excellent customer service and communication skills.
• Strong administrative and IT skills.

Responsibilities

• Act as the first point of contact for customer inquiries via phone, email, or digital platforms.
• Provide accurate information on Volvo Trucks products, services, parts, and warranties.
• Coordinate with dealers, service centers, and internal departments to resolve issues.
• Handle order processing, tracking, and follow-ups for parts and services.
• Manage and document customer interactions in CRM systems.
• Escalate complex or technical issues to appropriate teams.
• Support aftersales services, including maintenance scheduling and service updates.
• Ensure compliance with company policies and service standards.
• Maintain strong customer relationships and deliver a positive brand experience.

Job description

Customer Service Representative - Reading

Location: Reading, GB, RG2 0TG

Position Type: Professional

Experienced Truck Service Advisor / Customer Service Representative (CSR) – Reading

Salary: £30,000 per annum + life assurance + healthcare + car scheme + pension + holidays + industry leading discounts & more fantastic benefits

Shifts: Monday to Friday (8.30am - 5.30pm)

Drive Your Career Forward with Volvo Trucks Reading!

We are looking for an experiencedTruck Service Advisor / Customer Service Representative (CSR)to join our busy team.

If you have a proven background in commercial vehicle service, enjoy building strong customer relationships, and thrive in a fast-paced workshop environment, we'd like to hear from you

As the first point of contact for our customers, you'll play a key role in delivering an outstanding service experience from vehicle check-in through to collection. Working closely with our workshop team, you'll ensure repairs and maintenance are managed efficiently while keeping customers fully informed throughout the process.

• 33 days holiday including bank holidays
• Life assurance
• Company pension
• Career progression and training
• Healthcare plan with access to dental insurance
• Enhanced paternity/maternity/foster leave
• Referral schemes earn yourself £1000!
• Many discounts for yourself and family/friends on theme days, travel, hotels, gym memberships, plus many more!

Who are you?

We're looking for someone who has:

• Previous experience as aTruck Service Advisor,Commercial Vehicle Service Advisor, or in a similar aftersales customer service role.
• A strong understanding of commercial vehicle maintenance and workshop operations.
• Excellent customer service and communication skills.
• The ability to remain calm and organised while managing multiple priorities.
• Strong administrative and IT skills.
• full UK driving licence an advantage

What will you be doing

• Act as the first point of contact for customer inquiries via phone, email, or digital platforms
• Provide accurate information on Volvo Trucks products, services, parts, and warranties
• Coordinate with dealers, service centers, and internal departments to resolve issues
• Handle order processing, tracking, and follow-ups for parts and services
• Manage and document customer interactions in CRM systems
• Escalate complex or technical issues to appropriate teams
• Support aftersales services, including maintenance scheduling and service updates
• Ensure compliance with company policies and service standards
• Maintain strong customer relationships and deliver a positive brand experience

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.