Customer Service Representative (1 year FTC)

Quaker Houghton; Stretford; On-site; GBP 22,000 - 28,000; Full time

Job summary

Quaker Houghton seeks a Customer Service Representative for a 12-month fixed term contact in Stretford. The role involves supporting customer interactions, managing orders, and ensuring compliance with internal processes. Ideal candidates will have prior customer service experience and strong communication skills, contributing to a diverse and innovative team environment.

Benefits

Health insurance

Wellbeing programs and training

Inclusive workplace culture

Qualifications

• Experience in a similar customer service role preferred.
• Fluency in English is essential; German is a plus.
• Detail-oriented and proactive with strong interpersonal skills.

Responsibilities

• Communicate with customers and internal departments daily to meet expectations.
• Prepare and manage requests for quotations.
• Ensure compliance with commercial agreements.

Skills

Communication

Organizational Skills

Teamwork

Education

Prior experience in customer service

Job description

Customer Service Representative (1 year FTC)

Customer Service Representative (1 year FTC)

Direct message the job poster from Quaker Houghton

Hiring the best talent @ Quaker Houghton - Our people are our greatest strength

At Quaker Houghton, we are experts in the development, production and application of chemical specialties, process fluids, lubricants, and coatings for the manufacturing industry. We have been an integral part in the growth of the world’s largest industrial companies and to this day our experience and expertise show in the actions and dedication of our Associates worldwide. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs.

As a Customer Service Representative, you will play a key role in ensuring our customers receive exceptional support throughout their journey with us.

What’s in it for you?

• Health insurance.
• Attractive Wellbeing, CSR, Sustainability, Women Inclusion & Diversity programs.
• Excellent onboarding and training programs as part of our QH University platform.
• Join a team of top experts passionate about innovation and a company that nurtures that passion.

What will you do?

• Communicate daily with customers, internal departments, and affiliates so customer expectations are met.
• Prepare and manage requests for quotations.
• Handle all orders efficiently and expeditiously.
• Coordinate with Supply Chain, Production and Sales so that all internal departments are aligned and well informed.
• Ensure our service is compliant with commercial agreements.
• Keep the information in our software up to date; we work with JD Edwards.
• Follow all process standards & regulations such as: SOX and BSI.
• Support and work together with the other EMEA Customer Service Teams to reach company goals.

What are we looking for?

We’re looking for a proactive, detail-oriented team player with excellent communication skills and a customer-first mindset. The ideal candidate will have:

• Prior experience in a similar customer service role, ideally within an international industrial or manufacturing environment.

• Strong interpersonal and organizational skills.

• A proactive attitude with the ability to set priorities, take initiative, and adapt to changing needs.

• A collaborative approach and a good sense of humor—team spirit is important to us!

• Fluency in English (professional level) is essential; German language skills are a plus.

Contract type:

This is a fixed-term position for 12 months, offering an excellent opportunity to gain experience in a dynamic, international team.

About Us

We are the global leader in industrial process fluids present in 40+ countries continually improving and innovating so the world’s steel, aluminum, automotive, aircraft, machinery and industrial parts manufacturers can stay ahead in a changing world. Throughout our 100+ locations, our chemists, engineers and industry experts partner with our customers to continually improve their operations so they can run even more efficiently, even more effectively, whatever comes next.

Our values: Live Safe, Exceed Customer Expectations, Drive Results, Embrace Diversity, Do Great Things Together, Act with integrity.

Our core values embody who we are as a company, guide our decisions and inspire us. Our commitment to these values, in words and actions, builds a safer, stronger Quaker Houghton. They are the fundamental beliefs that guide our internal conduct and our relationship with the outside world.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Administrative

• Industries

  Chemical Manufacturing, Oil and Gas, and Manufacturing

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