Customer Service Representative

OA; Welwyn Garden City; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

A leading company is seeking a proactive Customer Service Representative to manage customer relationships. This hybrid position involves site visits combined with office or home working. Ideal candidates will be organized, relationship-focused, and possess strong communication skills, supported by a full driving license.

Benefits

Hybrid working after training

Bonus and commission opportunities

25 days holiday plus birthday off

Pension, healthcare & wellbeing support

Laptop, phone, and company car provided

Regular team socials

Qualifications

• Full UK driving licence is essential for site visits.
• Ideally, 12 months experience in an office-based or customer-facing role.
• Proactive, solutions-focused, and service-driven mindset.

Responsibilities

• Build and maintain strong relationships with customer accounts.
• Support clients via phone, email, and on-site visits.
• Help clients make cost-saving decisions and see benefits of services.

Skills

Organization

Relationship-building

Attention to detail

Communication

IT Skills

Education

Grade 5/6 in Maths (equivalent to a B)

Tools

Word

Excel

Outlook

Job description

Location: Welwyn Garden City (Hybrid – approx. 2 days visiting customer sites, remaining days in office/home working)
Salary: £26,000 bonus
Job Type: Full-time, Permanent

Customer Service Representative – About our client:

Our client is seeking a proactive and customer-focused individual for a role combining site visits and hybrid working. This position involves roughly two days per week visiting customer sites across the UK, with the remainder of the time spent working from the office or home. The role is ideal for someone looking to grow their career supporting and managing customer relationships within a friendly, supportive team. Strong organisation, relationship-building, and attention to detail are essential.

Driving license is essential.

Customer Service Representative – Benefits:

• Hybrid working after training
• Bonus and commission opportunities
• 25 days holiday plus birthday off
• Pension, healthcare & wellbeing support
• Laptop, phone, and company car provided
• Regular team socials

Customer Service Representative – Responsibilities:

• Build and maintain strong relationships with your group of customer accounts
• Support clients via phone, email, and on-site visits
• Help clients make cost-saving decisions and see the benefits of the service
• Coordinate with internal teams to deliver excellent customer service
• Review and present client reports and analysis
• Assist with implementing new services or contract changes
• Identify opportunities to introduce additional services in a consultative manner

Customer Service Representative – What We’re Looking For:

• Grade 5/6 or above in Maths (equivalent to a B)
• Full UK driving licence (essential for site visits)
• Ideally 12 months experience in an office-based or customer-facing role
• Confident, clear communicator who builds rapport easily
• Highly organised with a keen eye for detail
• Proactive, solutions-focused, and service-driven
• Good basic IT skills – Word, Excel, Outlook
• Comfortable working independently and as part of a team

If you are interested in this role, please apply today with your CV.

WGCCOMMPERM

Thank you for your interest in this vacancy, which is being advertised by Osborne Appointments, who are acting as an employment agency/business. Your application will be considered in competition with others, and we will contact you within 3 working days.

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