Customer Service Representative

William Hill; Warwick; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in retail betting is seeking a Customer Service Representative in Warwick. You will engage with customers, ensuring a friendly and supportive atmosphere while processing bets and assisting with queries. This role offers a dynamic work environment with opportunities for growth and development while contributing to a community-focused business.

Benefits

28 days holiday plus a paid day off for your birthday

Company matches pension contributions up to 4%

Discounts in shops, cinemas, holidays, etc.

Opportunities for career growth and internal promotion

Discounted Oyster cards for London-based roles

Qualifications

• 18+ age requirement per legal guidelines.
• Passion for delivering great customer service.
• Strong interpersonal skills with the ability to engage with diverse customers.

Responsibilities

• Welcoming customers and processing bets.
• Demonstrating betting terminals and assisting with queries.
• Building relationships and providing excellent service.

Skills

Customer Service

Interpersonal Skills

Empathy

Job description

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Customer Service Representative, Warwick

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Client:

William Hill

Location:

Warwick, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

894ce9109c76

Job Views:

12

Posted:

18.06.2025

Expiry Date:

02.08.2025

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Job Description:

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about getting to know our customers and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that goes one better, with plenty of incentives to keep you motivated along the way!

You will be responsible for:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing an excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening / closing activities as required

Working Patterns:

• Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, including evenings and weekends

What do you need to be successful?

• Age 18+ (it’s a legal requirement)
• Have a passion for delivering great customer service
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

What's in it for you? We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that, at William Hill, we’re on your side:

• Working hours: Range of full and part-time hours available.
• Compensation: Minimum of the National Living Wage, with potential for quarterly performance bonuses.
• Holiday entitlement: 28 days holiday plus a paid day off for your birthday.
• Pension plan: Company matches contributions up to 4%.
• Perks and discounts: Discounts in shops, cinemas, holidays, etc.
• Subsidised travel: Discounted Oyster cards for London-based roles.
• Training and development: Opportunities for career growth and internal promotion.