Customer Service Representative

Sitel; Coventry; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading company is seeking a Customer Service Representative in Coventry. This role involves assisting customers through inbound and outbound calls and live chats while providing excellent service and support. Opportunities for career development and financial flexibility are key benefits, along with a vibrant office environment just a short walk from the city center.

Benefits

Financial flexibility with Wagestream

Industry leading development opportunities

Lifestyle Benefits programme with discounts

Casual Dress Code

Qualifications

• Strong communication and listening skills are essential.
• Ability to handle customer inquiries and resolve issues effectively.
• Experience with customer service best practices is advantageous.

Responsibilities

• Handle inbound and outbound customer interactions through various channels.
• Provide assistance and resolve customer queries effectively.
• Upsell or cross-sell products to customers when appropriate.

Skills

Communication Skills

Active Listening

Problem-Solving

Empathy

Patience

Adaptability

Sales Skills

Positive Attitude

Teamwork

Job description

Social network you want to login/join with:

Customer Service Representative, Coventry

col-narrow-left

Client:

Sitel

Location:

Coventry, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

772124175684

Job Views:

6

Posted:

17.06.2025

Expiry Date:

01.08.2025

col-wide

Job Description:

Go Further With Foundever

Are you ready to move your career forward? At Foundever, you will find our contact centre jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

What do we do?

As a global leader in customer experience (CX), we make a difference for customers 9 million times each day. Together, we are proud to be the team behind the best experiences for +750 of the world’s leading, most innovative brands. Driven by our values, empowered by an award-winning culture and connected across 45 countries, our people are at the heart of our success.You will be dealing with a range of contact from our client’s customers. This will be mainlyinbound phone calls, but can also be outbound calls, emails, live chat and social media enquiries.

What we need from you

• Good communication skills: the ability to clearly and effectively communicate with customers over the phone.
• Active listening skills: the ability to attentively listen to customers and understand their needs and concerns.
• Problem-solving skills: the ability to quickly identify and resolve customer issues or complaints.
• Empathy: the ability to understand and relate to the customer's perspective.
• Patience: the ability to remain calm and composed.
• Adaptability: the ability to handle a wide variety of customer interactions and adjust communication style as necessary.
• Sales skills: the ability to upsell or cross-sell products or services to existing customers.
• Positive attitude: the ability to remain positive and upbeat even during difficult customer interactions.
• Strong teamwork skills: the ability to work effectively with other agents and support teams.
• Advantageous: Knowledge of customer service best practices and call centre technology.

What we offer you

• Roles starting at the end of August
• Monthly PayStarting from £22,308 per year
• HoursMonday - Saturday08:00 - 20:00
• Full time37.5 hourpermanentcontract
• Enhance your financial flexibility with WagestreamThis money management app allows you to withdraw a portion of your earnedpay anytime you need it, set aside savings each month and enjoy discounts from major brands
• Industry Leadingdevelopment opportunities– 80% of our Team manager and above positions are hired internally
• Weeklycoaching and engagementwith your manager and team
• Lifestyle Benefits programme – featuring thousands of discounts
• Casual Dress Code

Our Location

Foundever Coventry is one of the largest providers of opportunities within Coventry & the Midlands. Situated just a 15 minute walk from Coventry City centre, the Bus & Train stations, in a happy, bright and airy office environment, we areeasily accessible by public transport.It’s really important you are able to commute to our site so please check the below address before applying:Earlsdon Park, First Floor 53-55 Butts Road, Coventry, Coventry CV1 3BH

What to expect next

Once you have submitted your application one of our recruitment team will be in contact with you to discuss the position in further detail!

What are you waiting for? Start your Foundever Journey and click apply now!

DATA NOTICE
The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Foundever and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.