Customer Service Representative

Sitel Group; Stratford-upon-Avon; On-site; Full time

Job summary

A leading company seeks a Customer Service Representative to enhance client relationships by effectively resolving inquiries. The position provides a pathway for career growth and emphasizes strong communication skills alongside problem-solving abilities. Supportive training and a positive team environment are core to the role, with a focus on employee development.

Benefits

Lifestyle Benefits programme with discounts

Weekly coaching sessions

Regular team engagement

Qualifications

• Strong communication skills, both written and spoken.
• Ability to actively listen and respond to customer needs.
• Effective problem-solving skills and adaptability in high-pressure situations.

Responsibilities

• Assist customers through voice, email, or chat to resolve queries.
• Utilize training and creativity to provide top-notch service.
• Empower customers to enhance their experience through effective communication.

Skills

Great Communication Skills

Active Listening

Problem-Solving Ability

Empathy

Patience

Adaptability

A Positive Attitude

Team Spirit

Job description

About Us

At Foundever, we're not just offering a job; we're offering a pathway to growth, development, and a workplace that values you. Here's what you can look forward to:

• Pay: £12.21 per hour paid Monthly
• Job Security: Enjoy the stability of a full-time, permanent contract.
• Working Hours: Monday- Friday, 9am-5.30pm (This is including training and production hours)
• Career Growth: We believe in nurturing talent—80% of our team managers and higher roles are filled internally. Your future could be here.
• Ongoing Support: Benefit from weekly coaching sessions and regular team engagement.
• Perks Galore: Access our Lifestyle Benefits programme with thousands of discounts to make life a little sweeter.

Job Summary

As a Foundever Customer Service Representative, you'll be the voice of our clients, helping customers resolve their queries and concerns. Whether it’s through voice, email, or chat, your mission is to make every interaction count, using your training and creativity to find the best solutions. We’ll empower you to take the initiative, ensuring you’re equipped to provide the top-notch service our clients expect.

What We’re Looking For

We’re after someone who brings:

• Great Communication Skills: Whether written or spoken, you can connect with customers effortlessly.
• Active Listening: You genuinely hear what the customer is saying and respond to their needs.
• Problem-Solving Ability: Quick on your feet, you can resolve issues with ease.
• Empathy: You relate to customers and understand their perspective.
• Patience: You remain calm and collected, even when things get tough.
• Adaptability: You can handle a variety of customer interactions and adjust your approach as needed.
• A Positive Attitude: You stay upbeat, no matter the situation.
• Team Spirit: You work well with others, contributing to a supportive team environment.