Customer Service Representative

William Hill; Coventry; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in the betting industry seeks a Customer Service Representative in Coventry. In this role, you will deliver excellent customer service, assist with bets, and build relationships with customers. With varied hours, competitive compensation including bonuses, and a supportive environment for career growth, this job is ideal for people-oriented individuals.

Benefits

28 days holiday plus an extra paid day off for your birthday

Employer matches pension contributions up to 4%

Discounts at shops, cinemas, holidays, and more

Subsidised travel - discounted Oyster cards for London roles

Opportunities for career growth and internal promotion

Qualifications

• Age 18+ (legal requirement)
• Passion for delivering great customer service
• Strong interpersonal skills with the ability to engage with diverse customers.

Responsibilities

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Championing safer gambling.

Skills

Customer Service

Interpersonal Skills

Empathy

Job description

Customer Service Representative, Coventry

Client: William Hill

Location: Coventry, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: f78715fe4fdc

Job Views: 19

Posted: 18.06.2025

Expiry Date: 02.08.2025

Job Description:

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about getting to know our customers and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that goes one better, with plenty of incentives to keep you motivated along the way!

You will be responsible for:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

Working Patterns:

• Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, including evening and weekend work

What do you need to be successful?

• Age 18+ (it’s a legal requirement)
• Passion for delivering great customer service
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

What's in it for you?

• Working hours: Range of full and part-time hours available
• Compensation: Minimum wage plus potential quarterly performance bonuses
• Holiday entitlement: 28 days plus an extra paid day off for your birthday
• Pension plan: Employer matches contributions up to 4%
• Perks and discounts: Discounts at shops, cinemas, holidays, and more
• Subsidised travel: Discounted Oyster cards for London-based roles
• Training and development: Opportunities for career growth and internal promotion