Customer Service Representative

Confidential; Sutton; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Annual discretionary bonus scheme

25 days holiday plus bank holidays

Hybrid working opportunities

Private wellbeing support and health./

Cycle to Work scheme

Discounted gym membership

Job summary

Confidential, based in Sutton, Surrey, is seeking a Customer Service Representative to manage customer enquiries, process orders, and coordinate deliveries. The role offers hybrid working and a competitive benefits package.

The ideal candidate brings experience in customer service or order processing, strong communication skills, and proficiency with MS Office. You will support multiple departments and help improve the customer experience.

Qualifications

• Experience in customer service, administration, sales support, or order processing.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Good IT skills, including Microsoft Office.
• Customer-first, proactive attitude and ability to manage multiple priorities.

Responsibilities

• Managing customer enquiries via phone and email.
• Processing orders accurately and efficiently.
• Providing delivery updates and resolving customer queries.
• Handling complaints professionally and finding effective solutions.
• Building strong relationships with customers and colleagues.
• Coordinating orders and liaising with suppliers.
• Monitoring stock availability and order progress.
• Supporting inventory and supply chain processes.
• Investigating and resolving delivery or supply issues.
• Maintaining accurate records and system updates.

Skills

Customer service

Administration

Order processing

Communication

MS Office

Multi-tasking

Education

GCSEs in Maths and English

Tools

CRM systems

ERP systems

Job description

Customer Service Representative Location: Sutton, Surrey Hours: Full-Time, 37.5 hours per week, Monday-Friday Salary: Competitive + Excellent Benefits Hybrid Working Available

Key Responsibilities

Customer Service

• Managing customer enquiries via phone and email
• Processing orders accurately and efficiently
• Providing delivery updates and resolving customer queries
• Handling complaints professionally and finding effective solutions
• Building strong relationships with customers and colleagues

Order & Supply Coordination

• Coordinating orders and liaising with suppliers
• Monitoring stock availability and order progress
• Supporting inventory and supply chain processes
• Investigating and resolving delivery or supply issues
• Maintaining accurate records and system updates

Team Support

• Working collaboratively across multiple departments
• Supporting process improvements and customer experience initiatives
• Managing workloads effectively in a busy environment
• Providing general administrative support where required

About You

• Previous experience within customer service, administration, sales support, or order processing
• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• Good IT skills, including Microsoft Office
• A positive, proactive attitude with a customer-first approach
• The ability to manage multiple priorities effectively
• Confidence dealing with customer enquiries and resolving issues

Desirable

• Experience using CRM or ERP systems
• Experience within logistics, distribution, manufacturing, or supply chain environments
• GCSEs (or equivalent) in Maths and English

Benefits

• Annual discretionary bonus scheme
• 25 days holiday plus bank holidays
• Additional leave for key life events
• Competitive pension scheme
• Life assurance and income protection
• Hybrid working opportunities
• Employee Assistance Programme
• Private wellbeing support and health initiatives
• Cycle to Work scheme
• Discounted gym membership
• Retail discounts
• Complimentary refreshments
• Regular team social events

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.