Customer Service Representative

William Hill; Renfrew; On-site; GBP 22,000 - 28,000; Full time

Job summary

William Hill seeks a Customer Service Representative in Renfrew to enhance customer experiences in retail. You will engage with customers, manage bets, and support shop operations while building lasting community relationships. Competitive benefits include bonuses, holiday entitlement, and career growth opportunities.

Benefits

Minimum wage plus quarterly performance bonuses

28 days holiday plus a paid day off for your birthday

Pension plan with contributions matched up to 4%

Perks and discounts in shops, cinemas, and holidays

Subsidised travel with discounted Oyster card for London roles

Opportunities for career growth and internal promotion

Qualifications

• Age 18+ (legal requirement)
• Passion for delivering great customer service
• Strong interpersonal skills to engage with diverse customers

Responsibilities

• Welcoming customers with a friendly demeanor
• Processing bets and assisting customer queries
• Building relationships and providing excellent service

Skills

Customer service

Interpersonal skills

Empathy

Job description

Social network you want to login/join with:

Customer Service Representative, Renfrew

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Client:

William Hill

Location:

Renfrew, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

e9e7ed12484e

Job Views:

12

Posted:

17.06.2025

Expiry Date:

01.08.2025

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Job Description:

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about getting to know our customers and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that goes one better, with plenty of incentives to keep you motivated along the way!

You will be responsible for:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing an excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening / closing activities as required

Working Patterns:

• Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, including evenings and weekends

What do you need to be successful?

• Age 18+ (it’s a legal requirement)
• Passion for delivering great customer service
• Strong interpersonal and empathy skills to engage with customers from all walks of life

What's in it for you? We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that, at William Hill, we’re on your side:

• Working hours: Full and part-time hours available
• Compensation: Minimum wage plus quarterly performance bonuses
• Holiday entitlement: 28 days plus a paid day off for your birthday
• Pension plan: Contributions matched up to 4%
• Perks and discounts: Discounts in shops, cinemas, holidays
• Subsidised travel: Discounted Oyster card for London-based roles
• Training and development: Opportunities for career growth and internal promotion