Customer Service Representative

William Hill; Stirling; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading company in the gaming industry is seeking a Customer Service Representative in Stirling. The role involves delivering an exceptional customer experience and managing betting transactions in a retail environment. With full and part-time hours available, this position offers competitive pay aligned with the National Living Wage and additional performance bonuses.

Benefits

28 days holiday plus a paid day off for your birthday

Pension plan with company contribution

Quarterly performance bonuses

Discounts in shops and cinemas

Training and development opportunities

Subsidised travel with discounted Oyster card for London roles

Qualifications

• Age 18+ (it’s a legal requirement).
• Have a passion for delivering great customer service.
• Strong interpersonal and empathy skills.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Building relationships with our customers and providing excellent service.

Skills

Customer Service

Interpersonal Skills

Empathy

Job description

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Customer Service Representative, Stirling

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Client:

William Hill

Location:

Stirling, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

3f57a18a9774

Job Views:

26

Posted:

17.06.2025

Expiry Date:

01.08.2025

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Job Description:

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about getting to know our customers and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that goes one better, with plenty of incentives to keep you motivated along the way!

You will be responsible for:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing an excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening / closing activities as required

Working Patterns:

• Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, including evening and weekend work

What do you need to be successful?

• Age 18+ (it’s a legal requirement)
• Have a passion for delivering great customer service
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

What's in it for you?

We offer a range of benefits because we care about our people and their development:

• Working hours: Full and part-time hours available
• Compensation: We pay at least the National Living Wage, plus quarterly performance bonuses
• Holiday entitlement: 28 days plus a paid day off for your birthday
• Pension plan: We match contributions up to 4%
• Perks and discounts: Discounts in shops, cinemas, holidays
• Subsidised travel: Discounted Oyster card for London-based roles
• Training and development: Opportunities for career growth and internal promotion