Customer Service Representative

ZipRecruiter; Poulton-le-Fylde; On-site; GBP 25,000 - 29,000; Full time

Job summary

A leading company in the Poulton area is seeking enthusiastic Customer Service Representatives. The role involves being the first point of contact for customers, requiring clear communication skills and the ability to problem-solve. Comprehensive training and support will be provided, making it ideal for candidates eager to join a growing team.

Benefits

Free on-site parking

Company Pension

Standard Holidays

Brilliant training and support

Qualifications

• Customer service experience is desirable but not essential.

Responsibilities

• Manage incoming and outgoing calls.
• Identify and assess customers' needs.
• Provide accurate and valid information using the database.

Skills

Communication skills

Problem-solving

Active listening

Multitasking

Job description

Job Description

Blue Arrow are currently recruiting for multiple Customer Service Representatives to work for an established, growing business in the Poulton area.

Salary: £25,000 a year

Working hours:

• Aligned with the US market (includes late shift)or the UK market

• 8 Hour shift

Job Summary:

We are looking for enthusiastic and dynamic candidates to join their growing teams both in the US market and the UK/Ireland market. The successful candidates will be the company's first point of contact. Must have clear communication skills, verbal and written. Must be confident, positive, be able to actively listen and have patience. Be able to problem solve and deal with customer complaints.

Responsibilities:

• Clear communication skills, written and verbal.

• Ability to multitask.

• Able to manage incoming and outgoing calls.

• Identify and assess customers' needs.

• Provide accurate, valid and complete information by using the bespoke database.

• Keep accurate and up-to-date records of all customer interactions.

Qualifications:

• Customer service Experience is desirable but not essential as the successful candidates will be fully trained and supported should they provide the right attitude.

Benefits:

• Free on-site parking

• Company Pension

• Standard Holidays

• Brilliant training and support

If this sounds of interest, please do feel free to apply through the link below, or alternatively please do get in touch with the team via 01253 751511 we will be more than happy to help further!

Blue Arrow is proud to be a Confident Employer and is committed to helping find great work opportunities for great people.